Job Ref: # 4418555
Date Posted: 7/18/2025
City, State: New York, NY
Salary (USD): $38 - $42
Description
Position Details:
Title: Field Service Engineer II
Location: New York – must live within an hour of the airport
Shift or Travel: Monday–Friday, day shift
Compensation: $38–$42+/hr DOE on a 40-hour work week with OT as needed
Benefits: Young, dynamic, and open culture with focus on staff development and opportunities for growth, including internationally. Attractive bonus plan, company car, phone, laptop, and comprehensive benefits package.
Travel: Up to 75% within the southwest region and USA as needed; air travel and hotel expenses covered. Company vehicle and expense account provided.
Title: Field Service Engineer II
Location: New York – must live within an hour of the airport
Shift or Travel: Monday–Friday, day shift
Compensation: $38–$42+/hr DOE on a 40-hour work week with OT as needed
Benefits: Young, dynamic, and open culture with focus on staff development and opportunities for growth, including internationally. Attractive bonus plan, company car, phone, laptop, and comprehensive benefits package.
Travel: Up to 75% within the southwest region and USA as needed; air travel and hotel expenses covered. Company vehicle and expense account provided.
Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in histology, cytology, and hematology. Provides field service, installations, evaluations, and technical training.
Responsible for troubleshooting and repairing automated instruments and systems used in histology, cytology, and hematology. Provides field service, installations, evaluations, and technical training.
• Repair medical instruments to manufacturer specifications, including decontamination and electrical safety testing
• Provide technical advice to Field Service Technicians and support staff for troubleshooting electronic, mechanical, pneumatic, chemical, and refrigeration systems
• Perform field service repairs to minimize customer downtime and evaluate service manuals for updates
• Conduct quality inspections and develop service documentation to comply with FDA requirements
• Train technicians and personnel on installation, decontamination, repair, and testing of company instruments at off-site locations
• Develop and revise instrumentation service manuals and service bulletins
• Analyze field service failures and compile reports for Manufacturing and Product Development departments
• Ensure compliance with ISO 13485 standards and recommend improvements for instrument quality and performance
• Maintain clean, safe work environments and suggest improvements for work processes and procedures
• Attend technical meetings, seminars, and perform special projects as assigned
• Provide technical advice to Field Service Technicians and support staff for troubleshooting electronic, mechanical, pneumatic, chemical, and refrigeration systems
• Perform field service repairs to minimize customer downtime and evaluate service manuals for updates
• Conduct quality inspections and develop service documentation to comply with FDA requirements
• Train technicians and personnel on installation, decontamination, repair, and testing of company instruments at off-site locations
• Develop and revise instrumentation service manuals and service bulletins
• Analyze field service failures and compile reports for Manufacturing and Product Development departments
• Ensure compliance with ISO 13485 standards and recommend improvements for instrument quality and performance
• Maintain clean, safe work environments and suggest improvements for work processes and procedures
• Attend technical meetings, seminars, and perform special projects as assigned
Requirements:
• 3–5 years of field service or technical repair experience on medical instruments preferred
• Strong troubleshooting skills in electronic, mechanical, pneumatic, and chemical systems
• Ability to travel domestically and internationally up to 75%
• Excellent communication and documentation skills to meet regulatory requirements
• 3–5 years of field service or technical repair experience on medical instruments preferred
• Strong troubleshooting skills in electronic, mechanical, pneumatic, and chemical systems
• Ability to travel domestically and internationally up to 75%
• Excellent communication and documentation skills to meet regulatory requirements
Job Posting
