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Job Description

• Location: Benton, AR/Jonesboro, AR/Lebanon, NH/Dallas,
  TX/Brooklyn, NY
• Shift: Mon-Fri, Normal working hours. Occasional evening and
  weekend work. Will work longer hours during outages, which is typically once a
  year and last 4-12 weeks.
• Benefits: Robust benefit package that start day one that
  include Med/Den/Vis, 401K, 23 vacation days, 12 holidays, ISP, TA and more!
  Company vehicle, phone, and printer provided. All expenses covered. Relocation
  assistance provided!
• Travel: Required – occasional overnights, depending on
  territory

• Train for 12-14 weeks for the American Society of Mechanical
  Engineers (ASME)/National Board training/certification commissions.
• 120 hours of on-the-job training with another Inspector to
  complete training process.
• Perform new construction, repair, alteration and
  jurisdiction inspections of boilers and pressure vessels as required by the
  American Society of Mechanical Engineering Boiler and Pressure Vessel Code
  (ASME Code) Sections III, and National Board Code including referenced
  construction codes and standards of our clients.

Requirements:

• High school diploma and equivalent (Military) work
  experience, or a Bachelor's Degree in Mechanical or Electrical Engineering
• 3-5 years of boiler and/or high-pressure steam & water
  system maintenance/operation experience
• 4+ years of mechanical experience with Boilers and Pressure
  Vessels in a power plant-Nuke or conventional MM/BT, or an SRO and/or a Steam
  PPWO/EOOW 3+ years
• Navy Nuke EM or ET with a minimum of 3yrs qualified SRO
  experience
• Quality Assurance inspections of mechanical equipment,
  water, and steam systems
• Boiler and/or steam system maintenance and operation
• Inspections on mechanical, electrical, refrigeration, and
  air conditioning systems
• NBIC Boiler
  Inspector Qualification a plus
• Insurance inspection service experience involving risk-based
  inspections and analysis
• Computer skills: Microsoft Office and web-based
  applications, Lotus Notes
• Clean driving record and must be able to pass a background
  check.

Job Description

The Field Service Engineer II is responsible for troubleshooting and repairing automated instruments used in histology, cytology, and hematology. This position requires frequent travel to perform field service and some installation work. You will also conduct evaluations, testing, inspections, and training on company products.

Travel: Up to 75% domestic travel, primarily within the Southwest region and throughout the U.S. as needed

Key Responsibilities

• Repair medical instruments to manufacturer specifications
• Decontaminate and clean biohazards from instruments before repair
• Perform electrical safety tests
• Provide technical support to Field Service Technicians, BMETs, and internal support teams (Help Desk-style guidance in-person, via phone, email, etc.)
• Conduct field service repairs to minimize customer downtime
• Perform quality inspections and evaluate procedures for future revisions

• Train Field Service Technicians, Independent Repair Vendors (IRVs), BMETs, and other personnel on instrument installation, decontamination, repair, and testing
• Participate in developing and updating service manuals
• Conduct training sessions on- and off-site as assigned

• Document service reports in compliance with FDA requirements
• Draft service bulletins for distribution to IRVs and other partners
• Coordinate product feedback with Manufacturing and Product Development teams
• Analyze service failures and prepare comprehensive reports
• Participate in meetings, task forces, and other collaborative groups

• Ensure compliance with ISO 13485 certification standards
• Recommend improvements to instrument quality and performance

• Maintain a safe, organized, and clean work environment
• Recommend process improvements
• Attend technical meetings and seminars as requested
• Support special projects and other assigned tasks
• Maintain professional internal and external communication