Find Jobs for Veterans in Atlanta, Georgia

Job Description

Job Description

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company's system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

• In order to be successful in this role, you should have at least 5 years' experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).
• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• And you must be service-minded and customer-focused.

Job Description

• Provide on-site service and technical support for mobile lifting equipment nationwide and in Canada
• Repair mobile column lifts at customer sites (electrical and mechanical)
• Perform annual inspections and complete certificates of inspection
• Diagnose and troubleshoot equipment issues both onsite and via phone support
• Complete all service documentation, job paperwork, and expense reports accurately and timely
• Schedule and manage own flights, hotels, and rental vehicles
• Communicate regularly with customers and internal teams via phone and email
• Support parts and service sales activities

• Strong mechanical and electrical/electronic troubleshooting skills
• Experience working with electrical systems up to 3-phase, 480 VAC
• Some experience with controls and/or PLCs
• Valid U.S. driver’s license
• Ability to fly domestically and internationally (U.S. and Canada)
• Valid passport required at start (initial training in France)
• Strong customer service, professionalism, and presentation skills
• Solid computer skills (Microsoft Office, communication tools, file sharing platforms)
• Highly organized, detail-oriented, and self-motivated
• Proven ability to work independently in a travel-heavy field role

• Experience with lifts or hoists
• Background in parts and service sales
• Experience in administrative or support roles in addition to technical work

Job Description

Position Description:

• Performs service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service. Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Must-Have Skills and Experience:

• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.

Nice-to-Have Skills, Experience, and Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred