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Job Description

Job Description

• Calibrate IM&TE equipment in one or more disciplines including:
  Acoustical, Chemical, Dimensional, DC/Low Frequency, RF/Microwave, Fluid, Mechanical, Optical, Thermodynamics, and Time & Frequency
• Maintain secondary and working calibration standards
• Perform basic maintenance, troubleshooting, and repair of precision equipment
• Collect, measure, analyze, summarize, and record calibration data
• Identify out-of-tolerance conditions and perform corrective actions
• Identify and correct measurement errors
• Prepare calibration reports and certificates
• Adapt calibration equipment and techniques for non-standard measurement tasks
• Train junior technicians in calibration concepts and procedures
• Interact with technicians, customer service representatives, account managers, and customers
• Maintain laboratory housekeeping standards
• Perform additional duties as assigned

• High School Diploma or equivalent
• Minimum of 1 year of calibration experience (formal metrology training may offset experience)
• Ability to perform general math and algebra
• Basic troubleshooting skills for precision equipment
• Strong written and verbal communication skills
• Proficiency with Microsoft Word and Excel
• Basic computer skills
• Strong attention to detail and adherence to written procedures
• Excellent interpersonal and customer service skills
• Self-motivated and able to work both independently and as part of a team

• Ability to lift up to 45 lbs without assistance
• Occasional standing and bending required

• Laboratory and manufacturing environments
• Occasional work at customer sites
• Travel as required

Job Description

Locations: Chicago, IL, Birmingham, AL, Orlando, FL, Houston, TX, Seattle, WA, Phoenix, AZ

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Job Description