Technical Services Engineer

Description

As a Technical Services Engineer you will be joining a newly established and growing US defense business based in Rock Hill, South Carolina where you will be responsible for first rate installation, repair, service and training on the full range of Naval Weapons Systems manufactured and provided by Company to the US Navy and other DoD customers. In this role, you would be working at Rock Hill or on-site at customer locations. After completion of product training in the UK, you will use your electro-mechanical skills to meet new and challenging situations whilst interacting with Customers, end users, ship builders, contractors, and project teams.

• Working as one of the Technical Service Engineers but also required to work and communicate with senior management and other departments such as manufacturing and supply chain as the company grows.
• Based in Rock Hill with travel to customer sites both in the US and rest of the World, unsocial working hours as may be required from time to time.
• Working within a strict time, budgetary and quality framework.
• Be prepared to travel to the UK for training on an as needs basis
  

• Carry out Installation, survey, repair, service and training of Company Naval Gunnery Systems.
• Carry out testing to ensure accurate fault diagnosis.
• Produce complete, accurate and timely reports.
• Build and maintain positive relationships with customers, whilst delivering high standards of work and customer service.
• Responsible for raising MRB’s and closing down test operations on the company’s Enterprise Resource Planning (ERP) system.
• Ability to conduct customer witness Factory Acceptance Tests (FAT’s) in a professional manner.
• Ensure compliance with all safety and regulatory requirements applicable to the company in accordance with State and Federal regulations and any applicable certification required to maintain the certification.
• Supporting a customer help desk
• Any other such duties that may be reasonably compatible with the nature and scope of the role.
• Be eligible for a Department of Defense security clearance.

Essential Personal Attributes:

• Completed an associate’s degree in a technical discipline (electronics or electro- mechanical).
• Held down a similar role for in the last 5 years.
• Resourceful, outgoing, with the ability to use your initiative and work independently and as part of a team.
• Flexible and able to adapt to changing schedules.
• Excellent analytical skills with the ability to communicate complex technical issues.
• Adaptable and prepared to work in different environmental conditions, spending time travelling both in the UK and abroad.
• Strong communication skills both orally and in writing.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Must reside within a commutable distance of Rock Hill, SC 29730.
• Full valid passport with no travel restrictions.
• Full valid driving license to drive in the US and abroad.
• Proven and demonstrable life cycle support experience.
• Experience of firing small to medium caliber Weapons.
• High level technical knowledge and ability of diagnosing and repairing mechanical, electro- mechanical, and/or electronic equipment.

Desirable Personal Attributes:

• Quality and safety conscious.
• A willingness to learn and develop.
• Self-motivated and ability to motivate and lead and manage others.
• Experience in Naval gun systems, cannons and electro-mechanical devices.
• Experience in software coding and software/firmware management
• An understanding of Project Management.
• A willingness to learn, develop and accept responsibility.
• Equipment installation and setting to work skills.
• Experience of training end users on the operation and maintenance of equipment.
• Making recommendations and modifications for product development.
• Strong decision making and leadership skills.
  

Job Posting

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