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Description

We will provide a safe and pleasant working environment, train and develop our employees to be recognized as true professionals in the markets they serve.

We are growing and provide a comprehensive benefits package, compensation, and incentives:

• Paid vacation, Holidays and Birthday
• Medical, Dental, Vision Care Insurance
• Fully Paid Basic Life Insurance & Short-Term Disability
• Disability Insurance
• 401K & Roth Plans with matching contributions
• Optional Supplemental Plan Available
• Weekly Pay
• Initiative-taking, meticulous technician with a “can do” attitude.
• Position is Full Time, Monday-Friday, our Service Department is open 7:00am - 6:00pm

• Perform work as outlined on repair order with efficiency and accuracy, following dealership and factory standards.
• Diagnosing vehicle problems based on customer complaints and inspection.
• Communicating with other departments
• Examine assigned vehicles to decide if further safety or service work is needed or recommended.
• Road test vehicles when needed (CDL License is needed within 90 days of start)
• Consistently complete training and education as assigned by management and take part in manufacturer-sponsored training programs, schools, and events

Description

At Wolfington Body Company, one of the country’s leading International school bus dealer's, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as a Parts Account Representative in an exciting and growing company while working with top professionals in the industry, then consider joining our team. We are seeking enthusiastic, hard-working, customer-oriented individuals who can work in a team environment. The parts specialist builds
sales by developing customer relationships, problem solving, and serving as a conduit between our clients and our Parts and Service experts.

• Manages a territory consisting of Southeastern Pennsylvania and South-Central New Jersey
• Must be capable of speaking to all products including but not limited to parts, service, and technology products
• Maintain constant communication with WBC Parts Experts for product information and conflict resolution
• Prospect for new accounts/referrals which include compiling and updating a list of prospective clients to provide leads for business opportunities
• Maintain existing account relationships and be alert for ancillary opportunities to increase penetration
• Develop, implement, and maintain comprehensive account specific growth strategies
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts, services, and ongoing promotions
• Communicate concerns to the appropriate experts within WBC
• Update account profiles for monthly meetings for information regarding sales potential
• Follow up on orders to ensure that customers are served promptly
• Coordinate parts and service sales with the appropriate personnel; Advise counterperson on special requirements/requests
• Obtains orders by explaining product benefits; reviewing business plans; analyzing sales volume; introducing new products; relays orders to call-center
• Updates CRM software with potential leads, business opportunities, and follow-ups 
• Focuses on professional and personal improvement through participating in educational opportunities; reading industry publications; maintaining personal networks; participating in professional organizations

• This is a field-based position; candidates must be disciplined and well-organized
• Ability to work independently
• Exceptional documentation skills
• Sale experience is preferred; our approach is unique and we will train the right individual
• Demonstrates sales ability with a successful track record
• Experience in route planning and follow-up
• Excellent social skills & strong attention to detail
• Strong written/verbal communication skills required
• Highly self-motivated and goal-oriented
• Enthusiastic relationship builder
• Entrepreneurial spirit; driven to succeed and to grow
• Mechanical Aptitude
• High school diploma required/ College Education preferred
• Valid Driver’s license required

• Knowledge of dealer and fleet maintenance procedures and systems
• Knowledge of bus, medium duty truck, and/or automotive parts
• Working knowledge of International and supplier/vendor warranty policies

• Company Car
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

• 8 hour shift

Description

We will provide a safe and pleasant working environment, train and develop our employees to be recognized as true professionals in the markets they serve.

Work Monday thru Friday 1st SHIFT, no weekends, no on call!

We are growing and provide a comprehensive benefits package, compensation, and incentives:

• Paid vacation, Holidays and Birthday
• Medical, Dental, Vision Care Insurance
• Fully Paid Basic Life Insurance & Short-Term Disability
• Disability Insurance
• 401K & Roth Plans with matching contributions
• Optional Supplemental Plan Available
• Weekly Pay
• Initiative-taking, meticulous technician with a “can do” attitude.
• Position is Full Time, Monday-Friday, our Service Department is open 7:00am - 6:00pm

• Perform work as outlined on repair order with efficiency and accuracy, following dealership and factory standards.
• Diagnosing vehicle problems based on customer complaints and inspection.
• Communicating with other departments
• Examine assigned vehicles to decide if further safety or service work is needed or recommended.
• Road test vehicles when needed (CDL License is needed within 90 days of start)
• Consistently complete training and education as assigned by management and take part in manufacturer-sponsored training programs, schools, and events

Description

Duties

• Help create and modify procedures for all department personnel to ensure the highest level of customer satisfaction with all customers; Internal and External
• Keep up with the progress of all vehicles in the shop, keep customers informed of the following, progress of their vehicles, parts ordering, additional repairs needed, and Estimated Time of Completion
• Contact Customer as soon as vehicle is completed, explain repairs and charges to customer
• Conduct follow-up calls to ensure repairs were completed correctly and ensure the customer is satisfied
• Must be customer sensitive, be able to listen to customer concerns and communicate in a professional manner with all customers, internal and external.

• Help develop strategies to promote Department and Dealership growth
• Help develop strategies to retain current customers.
• Help develop strategies to secure new customers.
• Help build relationships with current and new customers.

• Help ensure the department is staffed at appropriate levels
• Ensure Work is assigned equally and fairly to the appropriate qualified technician.
• Ensure technicians write complete and accurate stories.
• Ensure all department employees’ document all customer contact conversations on repair orders.

• Meet with the manager daily to monitor department performance.
• Maintain a clean and safe work environment (shop, office, and parking lot)
• Keep up with all Federal, State and Local regulations that affect the department, such as hazardous waste disposal, OSHA, EPA etc.
• Inform manager of any tools/shop equipment that needs maintenance or replacement.
• Ensure quality levels are high and meet Customer and Mid-State expectations.f. Must Maintain a high degree of technical knowledge.g. Must have the ability to accept change and lead others in a similar and positive direction.
• Must understand and comply with International and other vendors, policy, and warranty procedures and must stay abreast of all Warranty, policy, and product changes.
• Develop a plan to ensure all warranty parts are tracked and returned on time.
• Must be able to prioritize work in the department to complete all repairs in a timely fashion.
• Must be able to rearrange workloads to accommodate walk in customers and not turn customers away.
• Ensure that all Repair Orders are closed correctly and quickly.

• Must be an effective and appropriate role model.
• Communicating to employees desired culture
• Reward those who exhibit appropriate company culture and values
• Promote the MID-STATE brand
• Promoting the International/Navistar brand

• Increase customer loyalty by building relationships with customers
• Identify potential customers for growth opportunities
• Use marketing material on the Navistar Service Portal to increase growth.

• Education/Experience: Entry Level Position, Basic Vehicle Knowledge

• Ability to help Service managers effectively lead and motivate service department with focus on Customer satisfaction, Growth, and profitability
• Professional appearance
• Customer Service Skills
• 1+ years as a Service Advisor/Writer prefer in Med/Heavy truck dealership; but automotive dealership is ok

• Reports to Service Manager, Service Director

• Help Manager to lead and manage the service department maximizing, growth, profitability, and customer satisfaction