Automation Support Service Specialist
Company: Valmet
Job Ref: # 9361497
Date Posted: 1/1/1900 12:00:00 AM
City, State: Harrisburg, Pennsylvania
Category: Corrugated/Paper
Salary: $90,000 - $100,000
Description
The Field Service Specialist provides technical advisory and hands-on support to customers and third-party contractors supporting industrial automation systems and equipment within the Pulp & Paper industry. This role is responsible for preventive maintenance, troubleshooting, calibration, system backups, technical support, and customer training while ensuring optimal equipment and system performance.
The successful candidate will travel throughout the Northeast supporting customer sites and paper mills while working independently in field environments. This role is ideal for candidates with strong electro-mechanical troubleshooting skills, industrial automation experience, and the ability to build strong customer relationships in fast-paced operational environments.
Responsibilities
- Travel to various Pulp & Paper mills throughout the Northeast region
- Perform preventive, proactive, and corrective maintenance on customer equipment and systems
- Troubleshoot and resolve mechanical, electrical, electronic, and automation-related issues
- Conduct calibration checks and system performance validations
- Perform computer system backups and maintain accurate records of system modifications and changes
- Provide technical training and guidance to mill personnel and customer employees
- Utilize remote connectivity tools to diagnose and troubleshoot systems remotely
- Maintain detailed documentation and service records of all work performed
- Manage and maintain spare parts inventory at customer sites
- Collaborate with customers, contractors, and internal support teams to ensure successful service execution
- Perform additional duties as assigned
Must-Have Skills, Experience, and Education
- Associate degree or military background in an electro-mechanical field required
- Bachelor's degree in Electrical, Mechanical, or Chemical Engineering preferred
- Strong mechanical aptitude with working knowledge of electricity, electronics, computers, and Microsoft Office products
- Ability to troubleshoot and repair complex industrial equipment and automation systems
- Strong communication and customer service skills
- Ability to work independently and make decisions in high-pressure situations
- Ability to prioritize and manage daily and weekly customer support activities
- Valid driver's license required
Nice-to-Have Skills
- Pulp & Paper industry experience
- Experience supporting industrial automation systems and controls
- Background in field service or customer-facing technical support roles
- Experience with calibration, process control systems, PLCs, DCS, QCS, analyzers, or instrumentation systems
- Military technical experience in electrical, mechanical, electronics, power generation, instrumentation, or industrial maintenance fields preferred
