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Description

The Branch Operations Manager ensures the operational success of the branch. You will be responsible for driving safety, controlling costs, developing the branch workforce, achieving branch goals, and successfully delivering modular space solutions to customers “Ready to Work!"

In this role, you will ensure production planning, fleet management, work order accuracy, material management, and quality metrics are achieved. Ideal candidates are JMOs, WOs, or senior NCOs with 7+ years of leadership experience.

Key Responsibilities:

• Manages employee health and safety through creating a safer workplace, DuPont STOP™™, training and observations, and regularly scheduled assessments of the branch.
• Conducts periodic safety meetings and updates safety documents and logs (OSHA, DOT/DQF).
• Ensure operating standards are maintained; supported by robust training and communication actions.
• Provides managerial oversight to both contractors and full-time branch operational employees (direct labor, field service, dispatch, admin, etc.).
• Oversee the ongoing maintenance, inventory, and servicing of the fleet through efficient use of company resources (time, people, money).
• Ensures timely and accurate work order, off rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available major/minor parts, VAPS, and other resources necessary for efficient operations.
• Collaborates with HR and leadership to effectively manage branch workforce, ensuring the right recruiting and training strategies are in place. Assesses talent, implements development plans, and proactively seeks top external talent.
• Builds sustainable relationships and trust with vendors and customers through open, proactive communication.
• Ensure all off-rents are conducted within 48 hours of return; units are thoroughly inspected for work order accuracy and damage billing captured where appropriate.
• Demonstrates understanding of the Work Order system; develops strategies to ensure variances are <10% and all idle fleet work orders are less than 9 months old.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis. Conducts monthly major parts and VAPS counts, plus semi-annual minor parts inventory.
• Focuses on driving first-time quality and reducing <60-day service calls; conducts root cause analysis and creates permanent corrective actions.

Qualifications:

• Ideal candidates will have a Bachelor's Degree and at least 5 years' experience in team management/leadership. This is a demanding role that requires a self-starter, proven leader, and quick learner.
• All applicants must have:
• 5+ years of proven effective leadership and supervisory skills
• Experience with Continuous Improvement fundamentals
• Proficiency with MS Office/Excel/Word/Outlook; MS Project, Hyperion, or reporting tools like Cognos is a plus
• Strong customer service focus
• Experience hiring and developing strong team members
• Financial (P&L) management skills; experience controlling operating costs and monitoring actual vs. budget performance is a plus
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Keys to a Successful Interview:

• Strong leadership and project management experience are essential. Any construction exposure is beneficial, even if outside the military. If you have no construction background, do some research and come ready to ask informed questions. Strong communication skills, conflict resolution, problem-solving abilities, and a mentorship mindset are all key to success.
• Be prepared to articulate the process you use when making decisions and provide specific examples of leadership in a high-tempo, multitasking environment. Show your ability to handle big-picture projects and explain how you proactively avoid and solve problems.

Description

Key Responsibilities:

• Conducts business in compliance with all Company Safety, Transportation, and Environmental Policies.
• Manages employee/vendor health and safety through creating a safer workplace, conducting daily safety meetings, DuPont STOP™, training and observations, and regularly scheduled branch assessments.
• Ensures operating standards are maintained; supported by robust training and communication actions.
• Production Planning – ensure all work orders are completed in a timely and efficient manner. Review weekly reports with the BOM to discuss performance and develop strategies to drive compliance. Assist BOM with capacity planning as required.
• Fleet Readiness - ensure all off-rents are conducted within 48 hours of return; units are thoroughly inspected for work order accuracy and damage billing captured where appropriate. Relocate idle fleet and conduct work order assessments as required. Conduct fleet physical inventory counts at established periodicities.
• Work Order Management - demonstrate understanding of the Work Order system and the drivers that impact inaccuracies (condition coding). Develop a strategy to ensure variances are <10%. Work with BOM to ensure all idle fleet work orders are less than 9 months old. Issue and track vendor purchase orders.
• Material Management – order, receive, and distribute materials/VAPS to work teams/vendors on a timely basis. Conduct monthly major parts and VAPS counts in addition to semi-annual minor parts inventory.
• Quality - focus on driving first-time quality and reducing <60-day service calls; communicate with shop personnel to eliminate issues, conduct root cause analysis, and create permanent corrective actions.
• Uses Net Promoter System (NPS) to provide timely correspondence and address internal issues.
• Ensures On Time in Full Deliveries and Returns.
• Drives high levels of product quality (<60-day call & First Time Quality).

Must-Have Skills, Experience, and Education:

• 5-7 years of leadership experience (manufacturing exposure will be of great benefit)
• Experience with Lean fundamentals in the manufacturing industry preferred
• Working knowledge of MS Office/Outlook
• Strong customer service focus
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Desire to create the safest, most cost-effective work environment and exceed customer expectations

Keys to a Successful Interview: