Field Service Engineer
Job Ref: # 3653663
Date Posted: 10/21/2025 6:58:44 PM
City, State: Pittsburgh, Pennsylvania
Description
Go to end ⇓Position Summary:
Key Responsibilities:
- Provide customer support through on-site installations, cost-effective repairs, preventative maintenance, and product upgrades on diagnostic instruments and systems.
- Diagnose and troubleshoot technical issues, analyzing failures and implementing corrective actions to ensure instrument reliability.
- Deliver high levels of customer service to maintain strong customer relationships and ensure satisfaction.
- Act as a liaison between customers and internal teams, demonstrating professionalism, commitment, and clear communication.
- Escalate unresolved technical issues appropriately and follow up to resolution.
- Advise customers on the proper operation, maintenance, and troubleshooting of instruments and systems.
- Collaborate with internal Sales, Applications, and Service teams to share customer feedback, technical insights, and service opportunities.
- Promote service contracts and assist with renewals through established customer relationships.
- Ensure compliance with all quality, regulatory, and service procedures, maintaining complete and accurate records.
- Document service activities in a timely and detailed manner.
- Maintain accurate service inventory and ensure proper control of assigned parts and materials.
Skills & Capabilities:
- Strong organizational and time management skills with the ability to prioritize effectively.
- Excellent communication skills to interface with customers, peers, and management.
- Strong technical and analytical aptitude with attention to detail.
- Proven ability to work independently within a designated territory while achieving performance goals.
- Team-oriented mindset with the ability to collaborate toward regional and national objectives.
- Ability to lift up to 50 lbs and work in laboratory or hospital environments.
Qualifications:
- Associate degree in Electronics, Biomedical Engineering, Medical Technology, or a related field required.
- Equivalent experience may be considered in lieu of a degree.
- Minimum of 3 years of experience servicing medical device or diagnostic equipment.
- Working knowledge of personal computers and Windows operating systems.
- Familiarity with Laboratory Information Systems and network connectivity preferred.
- Proficiency with Microsoft Office 365.
- Ability to work flexible hours and participate in rotational on-call coverage as required.
Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, Comprehensive Health Care Benefits, 8% 401k Match (dollar for dollar!), Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement and more!