Customer Support Engineer

Job Details

Company: Orion Talent
Job Ref: # 9251125
Date Posted: 8/19/2025
City, State: San Diego, CA
Salary (USD): $28 - $34

Description

Shift: 8am-5pm

Compensation: $28-36/hr

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)

Travel: Local Travel/mileage reimbursement

Job Responsibilities:
  • Install, repair, and maintain
    America Probing Systems and related peripherals.
  • Perform the installation of
    electrical, mechanical and communication interfaces between probers,
    manipulators, testers and network systems.
  • Perform PM on Probing Systems.
  • Perform basic prober repairs and
    communicate with the customer regarding status of installs/PM and repairs.
  • Communicate with customers
    regarding the current and future applications requirements and coordinate
    this information with the application engineering department.
  • Understand and communicate
    information relating to customer device trends and test strategies.
  • Complete detailed Field Service
    Reports (FSRs) and submit to management in a timely manner.
  • Document issues that cannot be
    resolved immediately at the customer site by using appropriate format
    (i.e., New Enhancement Requests (NERs), Bug Reports).
  • Demonstrated project management
    skills, including the ability to initiate projects, coordinate resources,
    document and communicate status and goals, and direct a project to
    completion.
  • Ability to develop and maintain
    project tracking tools (Gantt charts, Issue tracking, etc.) for multiple
    project and customers simultaneously.
  • Learn how customer uses system in
    device development and manufacturing test to identify future enhancement
    opportunities.
  • Support Sales and Marketing teams
    by providing technical expertise, coordinating and performing product
    demos, and being present at trade shows for customer engagement purposes.
  • Ability to develop clear, concise
    technical documents for new products, procedures, and discoveries to help
    guide other engineers and customers.
  • Travel as required to perform
    these duties and to obtain training.
 


Job Posting

Please Login or Register to apply.