Job Ref: # 9016424
Date Posted: 9/22/2025
City, State: Remote, CA
Salary (USD): $27 - $28
Description
The Order Management Service Specialist is responsible for entering, maintaining, and controlling order management activities for service operations across North America. This role provides critical logistical and administrative support to the Customer Support, Contact Center, and Supply Chain teams, ensuring seamless service delivery and excellent customer experience.
Key Responsibilities:
- Convert service quotes for spare parts into sales orders for delivery
- Ensure timely processing of orders for standard exchange and warranty spare parts
- Maintain strong customer service by overseeing order entry and fulfillment accuracy
- Manage internal purchase orders between regional operations
- Attach purchase orders for Time & Material activities to ensure billing accuracy
- Collaborate with Billing and AR teams to secure prepayments prior to releasing deliveries
- Participate in backlog meetings with Supply Chain to review inventory and fulfillment status
- Resolve and amend material data in sales orders as needed
- Serve as liaison between Contact Center and Supply Chain/Logistics for service notification updates
- Coordinate Salesforce ship-to partner creation and order entry processes
- Provide open returns reports to key accounts
- Respond to inquiries from the Customer Call Center
- Support operations to ensure seamless customer deliveries
- Create delivery notes and monitor transfer of goods to 3PL and footprint systems
- Perform additional duties as assigned
Requirements:
- Associate degree in Business, Logistics, or related field strongly preferred
- 3–5 years of experience in an administrative or logistics support role required
- Knowledge of logistics and freight forwarders (Conway, FedEx, TMS, etc.) required
- Familiarity with SAP and Salesforce recommended
- Knowledge of international commercial shipment terms required
- Parts inventory knowledge helpful
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) strongly preferred
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to analyze and resolve problems effectively
- Ability to multitask in a fast-paced environment
- Proficiency in English required; German and/or Spanish a plus
Why This Opportunity:
- Opportunity to work in a critical support role bridging customer service, supply chain, and operations
- Strong career growth potential in logistics and order management
- Collaborative work environment with exposure to international logistics and service operations
Job Posting
