Job Ref: # 8718958
Date Posted: 8/29/2025
City, State: Chicago, IL
Salary (USD): $70,000 - $85,000
Description
The successful applicant will execute second level MRI Magnet Support, service and repair functions at customer sites with minimal supervision. Establish and maintain good working relationships with internal and external customers, peers and vendors, while performing necessary administrative duties timely and accurately.
Location: Central Region (Chicago, Indy, Cincy, Minneapolis, Milwaukee, Detroit, Kansas City, Dallas, Houston)
Responsibilities
- Coordinate own travel to meet on-site maintenance, installation, service or repair schedule requirements of Super Conducting MRI Magnets.
- Work, communicate and collaborate effectively with internal Siemens partners.
- Perform maintenance according to scheduled requirements to maintain uptime of customer equipment.
- Perform semi-complex mechanical and electrical repairs or troubleshooting on Super Conducting Magnets to identify failure modes and root cause analysis.
- Safely handle or transfer cryogenic gases such as liquid helium or liquid nitrogen within the scope of planned work.
- Respond to semi-complex second level service calls. Participate in the assessment of semi-complex product/equipment performance based on field support data and recommend modifications or improvements.
- Maintain own tools and test equipment and comply with calibration schedules and processes to ensure reliable and repeatable service delivery.
- Contribute ideas & feedback for continuous improvement (i.e., process, product, tooling or customer experience).
Requirements
Candidates must have top-notch electromechanical and/or electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
- Previous field service experience/heavy travel schedules is a plus but not required.
- Must be able to interpret system schematics and flow-charts.
- A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
- Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position’s success.
Benefits:
Company offers an excellent global benefits package: Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities.
Specific benefits for this position include:
- 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
- 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
- Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
- “Well Being” reimbursement of $300/year for health/fitness classes and related items.
Compensation: First Year Total Comp = $119k – 152k
Base Payrate $70,000 – 85,000
Average OT (25 – 30%) $26,250– 38,250
Shift Differential (10 – 15%) $7,000– 12,750
5% Target Bonus $3,500 – 4,250
Annual Value of Company Car $12,000 .
Total $118,750 – 152,250
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Travel:
Travel is an essential job requirement for this position. As a MRI Magnet Support CSE, you will travel regularly (75 – 80% travel during the week) throughout the U.S. (focused regionally as much as possible to minimize travel), with occasional international travel, to customer locations. You must be available to provide service to customers during off hours as well as weekends, as necessary. Candidates need a passport (initial training will be held in England, so you will need it right away).
Job Posting
