Critical Operations Director

Job Details

Position ID: # EB-1292628677
Date Posted: 1/23/2023 9:12:51 PM
Location: San Jose, CA
Job Type: Full Time
Salary (USD): $200,000 - $230,000

Job Description

Position Details:
Title: Critical Operations Director
Location: San Jose, CA
Shift: Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Compensation: $200 - $230k in base salary, + eligible for 20% bonus
Benefits: Offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts, a cell phone subsidy.
Travel: Up to 30%
Vaccine Requirement: Yes

Position Description:
As a leader in the company’s Critical Operations organization, the Critical Operations Director possesses an elite level of leadership and will be responsible for maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The Critical Operations Director is responsible for all operational aspects and uptime of the data center region. The Critical Operations Director is also focused on implementation and the pursuit of operational excellence for programs related to Safety, Team, Availability, Communication, and Knowledge. The Critical Operations Director reports to the regional SVP of Critical Operations. All data center operations site teams in the region will report to the Critical Operations Director.

The Critical Operations Director is responsible for the implementation and continuous improvement of the Data Center Operations Program at their sites. They are also accountable for employee training and ensuring all staff is adequately qualified to perform their duties. Leading regular team meetings and individual 1:1 sessions is required.

The Director leads the site teams in the development and maintenance of CAPEX and OPEX budgets. They are also responsible for overseeing project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.

The Critical Operations Director is a people leader and mentor. They are responsible for the performance and conduct of all critical operations employees in their region, to create an inclusive work environment where all employees feel welcome and are empowered to be great.
Lead and implement standardized culture of always working safely across all company data centers.

• Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the regional SVP of Critical Operations of the status of their site level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implementing site level efficiency projects and maintaining overall site design PUE.
• Ensure company preventative and predictive maintenance program is executed.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting for both CAPEX and OPEX.
• Evaluate and critique highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
• Lead development and maintaining of individual training plans for each employee in line with the company training and development program.
• Be a customer liaison for all site level inquiries.
• Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
• Expert technical review of procedures
• Expert technical review of company standards and policies
• Manage site audits both internal and external
• Adherence to compliance standards
• Manage systems to avoid unplanned, client-impacting outages
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
• Navigate and utilize CMMS, EPMS, and BMS systems.
• Provide day-to-day exceptional customer service and support.
• On-call availability is required to respond to emergency situations at the data centers

Requirements:
• High school diploma or equivalent; Bachelor’s Degree preferred
• Minimum of 5-7 years’ experience in a data center or other related mission critical operations role.
• 3-5 years' experience in administering and managing facility preventative maintenance programs.
• 3-5 years' experience in vendor and project management
• Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
• Well versed and experienced in managing multiple multi-million dollar budgets to safely maintain 100% availability while minimizing total cost of ownership.
• Expert knowledge of NFPA70e, NFPA72, NFPA25, NFPA101 and compliance issues as well as other building codes in regard to fire or life safety.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
• Experienced in the design, construction, and commissioning of critical systems and buildings.
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.
• Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time

Job Posting

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