Job Ref: # 8229479
Date Posted: 7/29/2025
City, State: Las Vegas, Nevada
Salary (USD): $70,000 - $85,000
Description
Position Details:
Title: Field Service Representative
Location: Las Vegas, NV
Shift: Day shift
Compensation: $70k-85K + company vehicle +
company credit card + commission
company credit card + commission
Benefits: Medical,
Dental, PTO, Flexible Spending Accounts Health Savings Accounts 401(k) plan
with employer contribution
Dental, PTO, Flexible Spending Accounts Health Savings Accounts 401(k) plan
with employer contribution
Paid
vacation, holiday, personal and sick time Group life / accidental death
insurance Short and long-term disability plans
vacation, holiday, personal and sick time Group life / accidental death
insurance Short and long-term disability plans
Mental
Health Assistance Program, Tuition Reimbursement Program, In-house Training and
Development Programs
Health Assistance Program, Tuition Reimbursement Program, In-house Training and
Development Programs
Employee
referral award program, Matching gift program, Wellness benefits program
referral award program, Matching gift program, Wellness benefits program
Travel: Up to 50% overnight travel
Position Description:
Provides professional technical service and support
on the installation, inspection, repair, and preventive maintenance of Patient
Monitoring and Anesthesia products in accordance with established company NA
Service policies and procedures. Prioritizes and schedules all customer onsite
visits to maximize efficiency and assure customer expectations are satisfied.
Perform software upgrades on some products. Maintains positive professional
communications with customers, regional team members, and the technical support
group.
on the installation, inspection, repair, and preventive maintenance of Patient
Monitoring and Anesthesia products in accordance with established company NA
Service policies and procedures. Prioritizes and schedules all customer onsite
visits to maximize efficiency and assure customer expectations are satisfied.
Perform software upgrades on some products. Maintains positive professional
communications with customers, regional team members, and the technical support
group.
- Provides
technical service support on the installations, inspection, repair, and
preventative maintenance of the company products for customers within their
territory.
- Continuously
updates technical knowledge on all products and new advances in the field
of medical electronics through training and personal study. Works
with more senior reps in region to enhance product knowledge.
- Provides
telephone support to customers, sales, and clinical education staff.
Maintains positive, professional communication with customers,
regional team members, and national technical support group.
- Documents
all activities in accordance with company Service Administrative and
Quality system policies and procedures, including and not limited to MDR
and field corrections
- Maintains
all service contracts in accordance with company service policies and
procedures and actively pursues the renewal of existing contracts.
Identifies potential service contract customers, provides contract
quotations, and pursues the timely closing of all new contract proposals.
- Maintains
loaner, test equipment, spare parts inventory, company vehicle, and other
company equipment and supplies in good condition and working order.
Maintains organized supplies and inventory.
- Provides
technical support for Sales and Clinical Education staff.
Requirements:
- 3-5 yrs
of Biomed field service experience
preferred or FSE experience preferred - Rotating
Schedule of on-call 24 hours a day, 7 days a week, including holidays, and
available for emergency service during off hours.
Job Posting
