Project Manager

Reporting to the Chief Operating Officer, the Project Manager will join our team in North America supporting ongoing customer projects and programs. You’ll work closely with both the sales and operations teams to coordinate needs for customers with detailed and complex requirements. You demonstrate your expertise by working with all internal teams, tracking all projects, and being a primary interface point with those customers. You are familiar with all phases of these customers and help coordinate all internal activities to make these projects run efficiently.

Ideally, you’ll bring an organized and detailed approach to make sure all activity is tracked and communicated appropriately. You’ve proven you can work together with both internal teams and customer contacts to provide timely and effective execution of customer construction and retrofit projects.

What You’ll Do

• Outlines the requirements or tasks involved in the project, delegates, and tracks accordingly.

• Acts as a liaison between Company, program customers, integrated 3rd parties, and potentially, vendors.

• Assist our customers with configuration and setup of Company hardware and software.

• Assess and escalate customer feedback, as required. As new customer requirements arise, provide evaluation and assessment in relation to current or historical needs.

• Conducts risk assessments as any technical or logistical issues arise; reports identified risks to management; provides recommendations for mitigation of risk.

• Conducts cost and profit analysis, supporting the finance and management team with reporting related to designated program customers.

• Work well in a customer-facing position in a team environment.

• Travel up to 35%.

Qualifications include:

• College degree or technical diploma.

• Knowledge and experience in typical mission critical and industrial customer electrical applications; Experience with Company product portfolio and metering applications (or similar).

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to maximize internal tools for collaboration.

• Strong problem-solving skills.

• Ability to communicate across technical and non-technical stakeholders.

Preferred Qualifications:

• Experience working with end users in various market segments and environments.

• Experience navigating internal company teams and business units to achieve a maximum positive and efficient result for the assigned customers.