Date Posted: 10/18/2023 8:25:55 AM
City, State: Newark, NJ
Job Type: Full Time
Salary (USD): $85,000 - $90,000
Description
Position Details:
• Title: Field Service Engineer
• Location: Newark, NJ
• Shift: Mon-Fri
• Travel: Weekly travel. Leave on Monday to customer site, return home Friday morning.
• Compensation: $85k - $90K base
o Bonuses/Additional Compensation: Sign-on bonus, Relocation package, Quarterly Bonus up to $1200 per, vehicle has the mileage paid, travel with a company credit card
• Benefits: Medical, dental, vision, 401K, paid vacation days, FSA and Employee Assistance Program, and Tuition Assistance
• Vaccine Requirement: None
Position Description:
• Executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.
• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed. House Troubleshooting and Repair
• Technical Support (by phone/email)
• Provide professional representation of the Company in all dealings with customers, creating a positive experience for the customer.
Desired Qualifications:
• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• Naval Nuclear Power Program experience is a plus.
• Knowledge and proficiency of any of the (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
• Experience using (Canberra) software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
• Database management experience using SQL Server, Crystal Reports and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
Job Posting
