Customer Support Engineer

Description

• Install, repair, and maintain America Probing Systems and
  related peripherals.
• Perform the installation of electrical, mechanical and
  communication interfaces between probers, manipulators, testers and network
  systems.
• Perform PM on company Probing Systems.
• Perform basic prober repairs and communicate with the
  customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and
  future applications requirements and coordinate this information with the
  application engineering department.
• Understand and communicate information relating to
  customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit
  to management in a timely manner.
• Document issues that cannot be resolved immediately at
  the customer site by using appropriate format (i.e., New Enhancement Requests
  (NERs), Bug Reports).
• Demonstrated project management skills, including the
  ability to initiate projects, coordinate resources, document and communicate
  status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools
  (Gantt charts, Issue tracking, etc.) for multiple project and customers
  simultaneously.
• Learn how customer uses system in device development and
  manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical
  expertise, coordinating and performing product demos, and being present at
  trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for
  new products, procedures, and discoveries to help guide other engineers and
  customers.
• Travel as required to perform these duties and to obtain
  training.
  

Job Posting

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