Job Ref: # 5344897
Date Posted: 9/18/2025 9:49:55 PM
City, State: Richmond, Virginia
Salary (USD): $70,000 - $74,998
Description
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business.
Specific responsibilities include:
- Deliver exemplary customer service to customers in the field.
- Become proficient in servicing all Systems while following field service procedures.
- Troubleshoot and repair commercial system installations.
- Coordinate with on-site contractors and facility managers to ensure proper system installation.
- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
- Serve as a technical expert for legacy systems and products.
- Stay aligned to companys culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Requirements:
Experience: 3-5 years in electro-mechanical or related field.
Non-Technical:
- 2 or 4-year college degree, technical school degree, or related military experience.
- Strong customer service skills.
- Highly organized and accustomed to a fast-paced work schedule
- Valid driver's license with ability to pass background checks and drug screens as required.
Technical:
- Experience with troubleshooting electrical systems.
- Computer networking experience desired.
Job Posting
