Date Posted: 11/30/2023 8:00:00 AM
City, State: Boston, MA
Job Type: Full Time
Salary (USD): $30 - $45
Description
Position Details:
Title: Building Automation Field Service Technician (Fire Alarm)
Location: Remote, home-based in greater Boston area.
Shift: Monday – Friday, 7:00am to 3:30pm.
Compensation: $30/hr.-$45/hr. starting base rate, depending on skills & experience + O/T paid at 1.5X base rate for any work above 40 hours worked weekly + incentives/bonus structure for service upgrades + company SUV & gas/tools/PPE/expenses/etc. for all service work + cell phone & laptop. Travel time paid.
Benefits: A comprehensive summary of the company benefits will be provided if you are selected to interview.
Travel: Daily travel from your home office to service clients. Will work mostly in Boston with occasional work in CT or Manchester, NH. Will service mostly hospitals, medical centers, and some government facilities.
Position Description: The Field Service Technician responds to and resolves service calls by providing technical support and troubleshooting to company customers, including the technical delivery of small service jobs, time and material work, and preventive maintenance. These customers have various company products installed such as HVAC, automation controls, life safety, fire, security systems, and associated computer systems. The goal is to ensure system up-time and efficiency. As the face of the company to the customer you will interact with clients and provide high levels of customer satisfaction through direct, on-site customer interfacing. This role requires a highly motivated, skilled service technician who is a team-player, can think outside the box, and thrives in an environment where creativeness, imagination, and direct contribution to success are hallmarks. Key responsibilities include:
• Regular communication with clients – especially upon arrival and before leaving the customer site.
• Becoming familiar with customer operating problems and train customer on control systems operation.
• Keeping customer informed on service work & system recommendations, upgrades, replacement, etc.
• Provide field proposals for retrofits, upgrades, and enhancements to existing equipment.
• Manage assigned work to meet/exceed service time, requirements, and customer satisfaction.
• Interface with service business leader, supervisor, project manager, and sales on projects, activities, etc.
• Adhere to all company, customer, and industry safety standards.
• Complete, compile, and track job documentation, etc.
• Verify system function performance to ensure proper operations according to contract, including testing calibration, and peripheral device operations per preventative maintenance schedule.
Requirements: Must have some field service experience with some fire alarm/protection support. Any experience working with other building automation system sequence of operations, system graphics and configuring, and mapping system points, experience working with front end & station configuration, or computers networks and switches is a plus, but not required. Excellent ability to troubleshoot electronics systems. Demonstrated knowledge of fire alarm/protection systems. Any familiarity with networking, computer programs and software applications supporting building automation is a plus, but not required. Excellent communication, interpersonal skills, and customer service. Valid driver’s license.
Job Posting
