Job Ref: # 3200872
Date Posted: 7/18/2025
City, State: Knoxville, TN
Salary (USD): $70,000 - $85,000
Description
Position Details:
Title: Field Service Engineer
Location: Knoxville, TN
Shift or Travel: Day shift
Compensation: $70,000–$85,000 + company vehicle + company credit card + commission
Benefits: Medical, Dental, PTO, Flexible Spending Accounts, Health Savings Accounts, 401(k) with employer contribution, Paid vacation, holiday, personal and sick time, Group life/accidental death insurance, Short and long-term disability plans, Mental Health Assistance Program, Tuition Reimbursement Program, In-house Training and Development Programs, Employee referral award program, Matching gift program, Wellness benefits program
Travel: Up to 50% overnight travel covering WV and parts of NC
Title: Field Service Engineer
Location: Knoxville, TN
Shift or Travel: Day shift
Compensation: $70,000–$85,000 + company vehicle + company credit card + commission
Benefits: Medical, Dental, PTO, Flexible Spending Accounts, Health Savings Accounts, 401(k) with employer contribution, Paid vacation, holiday, personal and sick time, Group life/accidental death insurance, Short and long-term disability plans, Mental Health Assistance Program, Tuition Reimbursement Program, In-house Training and Development Programs, Employee referral award program, Matching gift program, Wellness benefits program
Travel: Up to 50% overnight travel covering WV and parts of NC
Position Description:
The Field Service Engineer provides professional technical service and support for the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products. This role prioritizes and schedules customer visits to maximize efficiency and meet expectations. Responsibilities include performing software upgrades, maintaining positive communication with customers and internal teams, and documenting all activities per company policies.
The Field Service Engineer provides professional technical service and support for the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products. This role prioritizes and schedules customer visits to maximize efficiency and meet expectations. Responsibilities include performing software upgrades, maintaining positive communication with customers and internal teams, and documenting all activities per company policies.
• Provides technical service support for installations, inspections, repairs, and preventive maintenance of company products
• Continuously updates technical knowledge on products and advances in medical electronics through training and study
• Provides telephone support to customers, sales, and clinical education staff
• Documents all service activities per administrative and quality system procedures, including MDR and field corrections
• Maintains service contracts, pursues renewals, and develops new contract opportunities
• Manages loaner equipment, test tools, spare parts, company vehicle, and inventory to ensure readiness and compliance
• Provides technical support for sales and clinical education teams
• Continuously updates technical knowledge on products and advances in medical electronics through training and study
• Provides telephone support to customers, sales, and clinical education staff
• Documents all service activities per administrative and quality system procedures, including MDR and field corrections
• Maintains service contracts, pursues renewals, and develops new contract opportunities
• Manages loaner equipment, test tools, spare parts, company vehicle, and inventory to ensure readiness and compliance
• Provides technical support for sales and clinical education teams
Requirements:
• 3–5 years of Biomed field service experience preferred or FSE experience required
• Ability to participate in a rotating on-call schedule 24/7, including holidays, and respond to emergency service needs during off-hours
• 3–5 years of Biomed field service experience preferred or FSE experience required
• Ability to participate in a rotating on-call schedule 24/7, including holidays, and respond to emergency service needs during off-hours
Job Posting
