Description

Position Details:

Title: Field Service Technician

Location: Douglasville, GA Daily travel in your region (mileage reimbursed)

Shift: Typically 8 AM-5 PM. Some off hours as needed for projects or emergency calls.

Compensation: $28-$35+/hr. + OT (average 0-10 hours per week)

Benefits: Associated Packaging offers a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Travel: Daily travel within the region with occasional overnight travel. You must use your vehicle, and you will be reimbursed for mileage. Other accommodations can be discussed during the interview process.

Position Description:

The Equipment Field Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Consistently deliver excellent customer service experiences by offering knowledge, and advice, and answering questions and concern
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month

Requirements:

• Must be able to read wiring schematics and troubleshoot DC and AC circuits.
• Must have a basic understanding of PLCs, how they work, and how to make basic program changes and transfer programs. Allen Bradley software knowledge is a plus.
• Must have basic electro-mechanical troubleshooting and repair skills.
• Dependable transportation required, valid driver's license, and proof of insurance.

Job Posting

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