Support Technican

Job Details

Position ID: # EB-1654743226
Date Posted: 8/5/2022 2:51:08 PM
Location: Miamisburg, OH
Job Type: Full Time
Salary (USD): $25

Job Description

Position Details: Support Technician

Seeking Technical Support Specialist responsible for providing excellent customer service to internal and external customers. The Technical Support Specialist will create and maintain service cases, research, and resolve first level access control and video software and hardware related questions, and follow up to ensure service was completed to customer’s satisfaction. Applicant should be prepared to complete a background check, provide legal documentation to work in the United States, and be able to work 40 hours per week minimum.
Location: Miamisburg, OH
Pay: $25 + OT
Shift: Day Shift
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching)
What we are looking for
• 2 years Customer Service experience
• Excellent phone skills
• Customer Focus
• Strong verbal and written communication skills
• Proficiency in MS Office and ERP systems
• Ability to multi-task, prioritize, and manage time effectively
• Effective problem-solving skills
• Self-starter
• Team player
What you will be doing
• Identifies customers’ request via phone or email
• Understands question/problem and identifies responsible party
• Creates service cases and work orders
• Researches and provides accurate and complete information by using the provided methods/tools
• Assists with service case scheduling as requested
• Follows up with internal and external customers
• Updates cases with information and parts requirements
• Maintains customer records by updating account and case information
• Conducts satisfaction surveys and provides feedback to internal departments
• Customer training, as assigned
• On-call rotation, as assigned
• Other duties as assigned

Job Posting

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