As a Field Service Engineer, you will provide on-site support, maintenance, and technical assistance to customers on Critical Power Equipment and Systems. You will be responsible for delivering technical support and service to customers at their locations. You will diagnose, troubleshoot, and resolve issues related to these products and systems, ensuring customer satisfaction and optimal performance.
Overall, the role of a Critical Power Field Service Engineer is crucial in ensuring the reliable operation and maintenance of critical power infrastructure for customers across various industries. The position requires a combination of technical expertise, customer focus, and dedication to excellence in service delivery.
$75,000 - $85,000 plus overtime. Relocation assistance is also provided on a case-by-case basis
Regional travel - 75%. Company vehicle is provided. Location determines travel requirement. The more remote the area, the more travel needed to get to a customer site if needed.
June 11 - 12
Virginia Beach, VA
Must be available to start work by September 1
Install, configure, and commission critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDUs), automatic transfer switches (ATS), and battery backup systems.
Perform preventive maintenance, troubleshooting, and repairs on critical power equipment to ensure optimal performance and reliability. Respond promptly to service calls and emergency situations to minimize downtime for customers.
Utilize remote monitoring tools and software to monitor the health and performance of critical power systems. Analyze data and diagnostic information to identify potential issues and proactively address them before they escalate.
Provide technical support and guidance to customers regarding the operation, maintenance, and troubleshooting of critical power equipment. Establish and maintain positive relationships with customers through effective communication and responsive service.
Maintain accurate records of service activities, including work performed, parts used, and time spent, using digital tools and software systems. Prepare service reports, documentation, and recommendations for customers and internal stakeholders.
Stay up to date on the latest developments, technologies, and best practices in critical power systems. Participate in training programs and knowledge-sharing sessions to enhance technical skills and expertise.
Adhere to safety protocols, guidelines, and regulations while performing service activities. Ensure compliance with company policies, procedures, and industry standards to maintain a safe working environment for oneself and others.
Comprehensive health insurance plans that include medical, dental, and vision coverage for employees and their eligible dependents.
Retirement savings plans, such as 401(k) or pension plans, to help employees save for their future. These plans include employer matching contributions, investment options, and financial planning resources.
Paid time off benefits, including vacation days, holidays, and sick leave, to help employees balance work and personal commitments.
Tuition reimbursement programs to support employees' professional development and career advancement. These programs reimburse eligible employees for expenses related to continuing education, training courses, or degree programs.
Opportunities for employee development and training, including on-the-job training, skill development programs, leadership development initiatives, and career coaching.
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