Job Ref: # 5077058
Date Posted: 10/10/2025
City, State: Palo Alto, CA
Description
The Operations Site Manager is responsible for the leadership, management, and continuous improvement of all processing operations at the designated site. This includes overseeing receiving, sorting, data destruction, testing, shipping, and inventory management. The manager will drive operational excellence, ensure compliance with industry standards, and foster a culture of safety, quality, and high performance. This role is both strategic and hands-on, requiring the ability to lead teams, optimize processes, and deliver measurable results.
Key Responsibilities
Leadership & Team Management
- Interview, train, and develop a high-performing operations team.
- Provide ongoing coaching, performance feedback, and career development opportunities.
- Foster a positive, inclusive, and safety-focused work environment.
- Manage scheduling, timecards, and attendance to ensure adequate staffing and productivity.
Operational Excellence
- Oversee all aspects of ITAD processing, including receiving, sorting, testing, data wiping, refurbishment, shipping, and inventory control.
- Ensure all operations meet or exceed company targets and Service Level Agreements (SLAs) for accuracy, throughput, and quality.
- Implement and monitor key performance indicators (KPIs) to drive continuous improvement.
- Maintain compliance with operational standards (e.g., ISO, R2, NAID) and company policies.
Process Improvement & Innovation
- Identify opportunities to streamline workflows and enhance efficiency.
- Lead the adoption of new tools, technologies, and best practices to improve client experience and operational outcomes.
- Collaborate with cross-functional teams to implement process changes and resolve operational challenges.
Compliance & Safety
- Ensure all site activities comply with environmental, health, safety, and data security regulations.
- Conduct regular audits and risk assessments to maintain compliance and mitigate potential hazards.
- Promote a culture of safety and accountability throughout the site.
Client & Stakeholder Engagement
- Serve as the primary point of contact for site-level operational issues and client escalations.
- Communicate effectively with internal and external stakeholders to ensure alignment and satisfaction.
- Support business development initiatives by providing operational insights and expertise.
Reporting & Administration
- Prepare and present regular reports on site performance, challenges, and improvement initiatives.
- Manage resource allocation for the site.
- Oversee inventory accuracy and asset tracking systems.
Qualifications
Education & Experience
- High school diploma, GED, or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum 5 years of experience in production or operations management, preferably in ITAD, electronics recycling, or related
fields. - At least 3 years of experience managing teams in a warehouse or processing environment.
- Experience with reverse logistics, asset disposition, or supply chain management is highly desirable.
- Familiarity with operational standards (ISO, R2, e-Stewards, NAID) and regulatory compliance.
Skills & Competencies
- Strong leadership, coaching, and team-building skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Analytical mindset with a focus on process improvement and problem-solving.
- Proficiency with warehouse management systems (WMS), inventory tracking, and Microsoft Office Suite.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
Physical Requirements
- Ability to stand for extended periods, squat,twist, bend, and lift 10–50 lbs (or more) regularly.
- Reasonable accommodations will be provided for individuals with disabilities.
Compensation & Benefits
- Competitive salary, commensurate with experience and responsibilities.
- Comprehensive benefits package, including health, dental, vision, paid time off, and retirement plans.
- Opportunities for professional growth and advancement.
Job Posting
