Find Jobs for Military Veterans in Washington D.C.

Job Description

Position Details:
Title: Field Service Engineer
Locations: Washington, DC
Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory
Compensation: $69K-$73K base salary based on /location experience + paid overtime + car package + bonus incentives + relocation.
Benefits: Company offers a comprehensive benefits and compensation package that includes medical (HMO or PPO), dental, vision, disability & basic life insurance, 401K, profit sharing, tuition assistance, flexible spending accounts, paid vacation, course offerings through the company University, advancement, and much more!
Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description: A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company’s customer-focused business model as customers are the foundation of their business. Specific responsibilities include:
• Deliver exemplary customer service to company customers in the field.
• Become proficient in servicing all company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company’s culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Requirements: Experience: 3-5 years in electro-mechanical or related field.
• Non-Technical:
o 2 or 4-year college degree, technical school degree, or related military experience.
o Strong customer service skills.
o Highly organized and accustomed to a fast-paced work schedule
o Valid driver’s license with ability to pass background checks and drug screens as required.
• Technical:
o Experience with troubleshooting electrical systems.
o Computer networking experience desired.

Job Description

Position Details:

Title: Field Service Technician
Location: Washington, DC
Shift: Day shift
Compensation: $34-$44 per hour+ OT
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75%-80% (Regional, Surrounding States, Conducting Training in Richmond VA)

Position Description:

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Military Preferred