Job Ref: # 6765586
Date Posted: 11/3/2025
City, State: Indianapolis, IN
Description
Position Description:
- Provide remote and on-site
technical support for automated dispensing systems located within
hospitals and other healthcare facilities within the territory and in
accordance with our customer support agreements, exclusive of DHA/DoD
facilities - Respond to, evaluate, and
prioritize work orders; diagnose, service, and resolve issues regarding
proprietary hardware and software system components, maintain ownership of
the work order, raise issues to the team lead and manager; log, track, and
document all work order activity, and be capable of fully supporting all
products within the region. - Execute a preventive maintenance
program, provide limited cross-functional support for our Sales and
Implementation teams, and other support activities as applicable to the
role - Demonstrate a moderate use of
competency and an appropriate ability to troubleshoot hardware and
software problems - Provide efficient field services
to all customers in a timely manner, including but not limited to
installations, in-servicing, repair, preventive maintenance, calibration,
and sales support - Maintain proper and accurate
small parts inventory for the purpose of service and follow approved
policies and procedures for inventory controls - Provide accurate and timely
documentation that details field activity, expenses, time distribution
etc. - Continue training and
self-development to learn products and applications of the company for
success in the role, advance skillsets, and attend management approved
seminars and training sessions to advance to next level in 2-3 years.
Requirements:
- Looking for Military Veteran
professional technicians with a strong background in electronics or
electro-mechanical maintenance, service, and repair. Strong solid
understanding of electronics, electro-mechanical devices (Mechatronics),
PLCs, and pneumatics - Candidates must possess excellent
professionalism and strong customer skills - Strong attention to detail.
- Good problem-solving and critical
thinking skills - Must possess and maintain a valid
state-issued driver's license with at least 3 years of driving history and
meet auto safety standards. - Must be able to work flexible
hours throughout the work week while traveling to various US Customer
locations. - Must be available for work on
call as needed and be flexible to meet business needs. - Flexibility to travel up to 50%
of time outside of home geographic area, based upon business needs. - Excellent verbal and written
communication skills. - Computer electronics, Windows OS,
network experience, required - Must be able to work within
defined processes and methodologies with minimal degree of supervision - Must possess and maintain a valid
driver's license and meet auto safety standards. - Upon hire, must provide proof of
and maintain current immunizations and obtain additional immunizations
appropriate for the facility which enables access to customer sites in
order to perform essential job functions. Proofs must include: Hepatitis
B, Influenza (current year), MMR (mumps, measles, rubella), Varicella
(chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis,
COVID-19.
Job Posting
