Field Service Careers in the Medical Technology Industry

Job Description

Position Details:
Title: Field Service Engineer
Location: Knoxville, TN
Shift: Day shift
Compensation: $70k-85K + company vehicle + company credit card + commission
Benefits: Medical, Dental, PTO, Flexible Spending Accounts Health Savings Accounts 401(k) plan with employer contribution
Paid vacation, holiday, personal and sick time Group life / accidental death insurance Short and long-term disability plans
Mental Health Assistance Program, Tuition Reimbursement Program, In-house Training and Development Programs
Employee referral award program, Matching gift program, Wellness benefits program
Travel: Up to 50% overnight travel covering WV and some of NC

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• 3-5 yrs of Biomed field service experience preferred or FSE experience required
• Rotating Schedule of on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Job Description

Position Details:
• Title: Field Service Rep
• Location: Montreal, Canada- will have a combination of overnight and local travel. Majority of work will be local, but must be ok with some overnight stays in the northwest region.
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$68K to $73K max (plus O/T, including weekends)
o Bonuses/Additional Compensation: Overtime mileage / gas / rental car reimbursement
• Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:
• Title: Field Service Rep
• Location: Renton, WA- will have a combination of overnight and local travel. Majority of work will be local, but must be ok with some overnight stays in the northwest region.
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$68K to $73K max (plus O/T, including weekends)
o Bonuses/Additional Compensation: Overtime mileage / gas / rental car reimbursement
• Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:
Location: Fargo, ND
Travel: 10%
Schedule: Monday through Friday – 9am to 5pm
Salary: $40/hr to $50/hr plus OT, and bonus
Benefits: Comprehensive corporate benefits package

Position Summary:
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of company’s equipment and systems generally at customer sites, to ensure proper working order.

Responsibilities:
• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to company’s policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to the company and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Skill Profile:
• High school degree is required. Associate of Science degree, technical certificate or equivalent is desired.
• A minimum of 5 years related work experience or military technical training is required.
• Strong Electrical & Mechanical background.
• Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
• Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
• Must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
• Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Must be qualified to meet the requirements of background screening by a third-party agency.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Must be able to work in awkward positions and in confined spaces.
• Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
• Work performed generally will be to support global needs. International travel is required at times.
• Work schedule is to align with customer needs.
• On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.

Authority:
• The job holder makes independent decisions on a daily basis, which can have a significant impact on the business, with major decisions being taken in conjunction with line management
• The job holder is responsible for organizing their own day and working in an efficient manner.
• The job holder has overall service responsibility for assigned customer site equipment / type and all relevant associated activities

Keys to Successful Interview:
You will report to the Director who is very familiar with, and has been very successful with, hiring military talent through Orion! Your Customer Service focused interpersonal skills are just as important as your technical aptitude.

Use examples from your experience that demonstrate:
• Your initiative – to solve problems and take on new challenges
• Your technical skills and aptitude to learn new systems - show that you thrive on learning
• You can work independently
• You are resourceful and can figure things out independently, but know when to ask for help
• Your positive attitude
• Your ability to interface with customers – and strong communication skills
• Your high level of motivation
• You are up for the challenge and excitement of being with an industry leader and that you want to grow

Job Description

Position Details:
Title: Field Service Engineer
Location: Baltimore, MD
Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities
Compensation: $85-100K a year depending on qualifications and experience!
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field service position, ~80%. The position covers Northern Maryland to Washington D.C. and surrounding areas, requiring travel to healthcare facilities.

Position Description: The Field Service Engineer (FSE) is responsible for troubleshooting, repairing, and maintaining diagnostic imaging equipment at customer sites. This role involves coordinating installations, performing preventive maintenance, and providing technical training for medical staff. The FSE ensures equipment functionality and compliance with safety standards while delivering exceptional customer service.
Key Responsibilities:
• Diagnose and repair imaging equipment using established testing methods.
• Coordinate installations and maintenance with internal teams and customers.
• Conduct customer training on equipment operation and safety.
• Maintain accurate service records, including inspections, repairs, and certifications.
• Utilize service software to track tasks and complete documentation.
• Communicate effectively with support, management, and sales teams.
• Participate in on-call rotations and ensure a rapid response to critical issues.
• Stay updated on industry advancements and maintain required certifications.
Qualifications:
• 5+ years of experience servicing diagnostic equipment.
• Strong troubleshooting skills and experience with mechanical, electronic, and imaging systems.
• Proficiency with electronic test equipment and software applications.
• Excellent problem-solving abilities, communication, and customer service skills.
• Compliance with facility requirements, including drug testing and immunizations.

Job Description

Position Details:

Title: Driver / Field Service Associate
Location: Tampa, FL
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-23/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Job Description

Position Details:

Title: Driver / Field Service Associate
Location: Kent, WA
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-24/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Job Description

Position Details:

Title: Driver / Field Service Associate
Location: Englewood, NJ
Shift: Tuesday-Saturday / 2pm-10:30pm ... plus overnight and weekend on-call rotation with the San Bernardino Service Team.
Compensation: $21-24/hr... plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our San Bernardino service center but will involve local driving to and from Inland Empire-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to company quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Job Description

Position Details:

Title: Driver / Field Service Representative
Location: Lincoln, NE
Shift: Mon-Fri, 9am-6:30pm ... plus rotating overnight on-call coverage.
Compensation: $25-28/hr...plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery, and pick up of medical equipment that is used on a rental basis by local hospitals and nursing homes. This position is based in our San Jose service center but will involve local driving to and from South Bay area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to compamy quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two (2) years’ experience within service or operations field
• Two (2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Details:

Title: Driver / Field Service Representative
Location: San Jose, CA
Shift: Tues-Sat 10am-6:30pm plus on-call rotation with the San Jose Service Team.
Compensation: $25-28/hr...plus OT and variable compensation
Benefits: Competitive benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
Travel: Travel up to 50% on the road (1-hour radius) *Expect to be a road warrior with some overnights to travel within the surrounding regions


Position Description:

The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery, and pick up of medical equipment that is used on a rental basis by local hospitals and nursing homes. This position is based in our San Jose service center but will involve local driving to and from South Bay area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to compamy quality standards
• Present highest level of customer etiquette in all patient/customer interactions

Qualifications:

• MUST HAVE a High School diploma or equivalent
• MUST HAVE a valid Driver's License and clean driving record
• Two (2) years’ experience within service or operations field
• Two (2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Sakura Finetek America
Position Details:
Title: Field Service Engineer II
Location: New York – must live within an hour of the airport
Shift: M – F / day shift
Compensation: $38 - $42+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel related expenses covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair company instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, company service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV’s, Distributors and other company entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Job Description

Position Details:

• Title: Field Service Technician
• Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC), and Dallas or Houston, TX area.
• Shift: Monday through Friday, occasional evening or weekend.
• Travel: 80 - 90% - Monday through Thursday
• Compensation: $80k to $85K (depending on experience and location) plus OT, car allowance($880/mo) and quarterly bonus
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.

Position Description:

• Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
• Interact with external customers and internal company Sales, Service, and technical support personnel
• Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
• Support company US sales team with technical resolutions
• Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
• Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance

Requirements:

• Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
• Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
• Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
• Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
• Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to company AG in Basel, Switzerland for multiple-week training and team exchange sessions
• Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal company Sales, Service, and Technical support personnel
• Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
• Proficient with Microsoft Office Suite and IT products
• Fluent in English required, German language fluency a plus
• Must be able to lift up to 75 lbs.