Description

We are seeking Field Service Representatives to install, maintain, service, troubleshoot, calibrate, and qualify sophisticated pharmaceutical isolator systems at customer facilities.

This is a highly autonomous, travel-intensive field service position for mechanically and electrically inclined technicians who enjoy troubleshooting complex equipment and working directly with customers.

Field Service Representatives support customers throughout the United States, Canada, and Puerto Rico and are responsible for managing much of their own travel, scheduling, expenses, and field workload. Location: Illinois, Indiana, Michigan, Missouri, Ohio.

Responsibilities

• Perform preventative maintenance and calibration at customer facilities.
• Service pharmaceutical isolator systems.
• Perform equipment requalification, including airflow analysis and HEPA filtration scanning.
• Troubleshoot electrical, mechanical, pneumatic, and equipment-related issues.
• Diagnose equipment failures and determine appropriate corrective actions.
• Complete GMP-compliant documentation and detailed field service reports.
• Perform onsite troubleshooting and equipment repairs.
• Identify required spare parts and assist customers with replacement-part needs.
• Analyze process and equipment data to diagnose technical problems.
• Read and interpret electrical diagrams, functional matrices, and alarm matrices.
• Coordinate directly with customers as well as internal Service, Sales, and Technical Support teams.
• Manage travel arrangements, expenses, scheduling, and workload independently.
• Complete punch lists and findings reports following service visits.
• Maintain a professional, customer-focused presence while working at customer facilities.
• Participate in technical training and develop expertise on equipment.

Must-Have Qualifications

• Strong electrical and/or mechanical troubleshooting ability.
• Hands-on experience maintaining, repairing, or troubleshooting technical equipment.
• Comfortable working independently in a field service environment.
• Strong mechanical aptitude and interest in solving technical problems.
• Ability to read and understand technical documentation.
• Strong written and verbal communication skills.
• Customer-service mindset and professional demeanor.
• High level of self-motivation and ability to organize work independently.
• Willing and able to travel approximately 90%, including overnight travel.
• Comfortable working in cleanroom/customer production environments.
• Ability to stand for extended periods and perform physical field-service work including bending, crouching, and working around industrial equipment.
• Ability to occasionally lift up to 75 lbs.

Nice-to-Have Qualifications

• Electrical training or experience.
• Mechanical training or experience.
• Pneumatic systems experience.
• Field Service Technician/Engineer experience.
• Preventative maintenance and calibration experience.
• Equipment qualification or requalification experience.
• Experience reading electrical schematics/diagrams.
• Experience with HEPA filtration, airflow analysis, or cleanroom equipment.
• Pharmaceutical manufacturing experience.
• cGMP/GMP experience.
• Experience in another highly regulated industry.
• Associate degree, technical certificate, military technical training, or college-level technical education.

Job Posting

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