Job Ref: # 9117238
Date Posted: 9/25/2025
City, State: Columbus, OH
Salary (USD): $62,400 - $70,720
Description
Travel/Schedule:
- Approximately 50% to 75% overnight travel; you can realistically expect
to travel 3 to 5 days (typical job length) each week, typically within a
drivable distance, but occasionally throughout the U.S. (home on
weekends). On average you will travel to customer sites three weeks each
month, and be home for the other week. When not traveling, you will
either work from home (completing paperwork, providing technical support,
assisting with housing loadouts, etc).
Compensation:
- Target base salary ~$30/hr - $37/hr depending on experience and
location (see above) - Bonuses/Additional Compensation: you can expect about 15% O/T annually
paid at 1.5X base rate. Mileage is reimbursed and travel expenses are covered
via company credit card.
Benefits:
- We offer an excellent benefits package with comprehensive
medical/dental/vision plans, Flexible Spending Accounts, matching 401k (up to
5%), tuition assistance opportunities, 4 weeks PTO, etc.
Position
Description:
- In this role you will be responsible
for supporting customers with on-site service, technical support and on-site
training. Primary functions of this position are commissioning new equipment;
preventive maintenance, troubleshooting and repair of existing equipment; and
telephone customer support. The Field Service Technician also prepares reports
documenting the work performed and the performance of the equipment. You
will spend your first few weeks training at the home office in Tulsa, OK, then
receive OJT with other seasoned FSTs before going out on work calls
autonomously. Some specific responsibilities include:
· Provide technical service support on existing installations
ensuring systems continue to meet existing building occupancy codes and
efficient operation requirements.
ensuring systems continue to meet existing building occupancy codes and
efficient operation requirements.
· Programming and commissioning of Control Systems and
Integration with other systems related to building automation.
Integration with other systems related to building automation.
· Be well-versed in multiple controls systems as they may be
on a different site each day based on the service calls that come in on a daily
basis.
on a different site each day based on the service calls that come in on a daily
basis.
· Communicate directly with the customer in order to satisfy
the needs regarding the specifics of what is required to solve the issue on a
particular site.
the needs regarding the specifics of what is required to solve the issue on a
particular site.
· Document the services performed on a service call on a FSR
(Field Service Report) with details of what the service call consisted of and
to document if the call is complete or will require a follow up visit.
(Field Service Report) with details of what the service call consisted of and
to document if the call is complete or will require a follow up visit.
· Replace failed parts, controllers, wire, relays and devices
as required.
as required.
· Maintain a good disposition with the customers and deal
with them in a courteous manner at all times.
with them in a courteous manner at all times.
· Verify devices, panels and annunciators of controls
projects.
projects.
· Ensure timely software backups are created for projects and
software development.
software development.
· Complete time sheets, service work orders, and other
paperwork required for this position in an accurate and timely manner.
paperwork required for this position in an accurate and timely manner.
Job Posting
