Job Details

Branch Service Manager

Position ID: # EB-1955910692
Date Posted: 9/16/2020 8:57:13 AM
Location: Greensboro, NC
Job Type: Full Time
Salary (USD): $60,000 - $70,000

Job Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Branch Service Manager position.

Position Details:
Location: Greensboro, NC
Shift: M-F 8-5
Salary: $ 60-70K
Benefits: Comprehensive benefits package after 90 days to include Medical Insurance, Dental Insurance, Vision Insurance, Retirement Benefits, Disability Insurance, and a 401K with a 4% match. Take home vehicle and gas card provided

Position Description: Branch Service Manager

As a Branch Service Manager, you would be expected to lead your team to success and overcome every challenge and adversity that presents itself to do so. As a leader in the service department the Branch Service Manager must be well familiar with all service department processes. Other members of branch service administration will look to the Branch Service Manager for answers to questions of day to day processing of service documents and activities.

Primary responsibilities include:
• Monitor the Branch Service Coordinator and Administrators as they move through their day assisting with training as needed
• Arrange to cover positions when a member of the service administration team is out by temporarily re-delegating assisgnments or directly filling in
• Open road service work orders as needed and close work orders when complete
• Direct technicians how to comply with customers’ policy and procedures
• Review and confirm accuracy of paperwork and terminology
• Keep records and notes of work in progress
• Communicate with customer with estimate time of arrival and follow up of service provided
• Set planned maintenance with customer and efficiently with tech schedule
• Work with parts department and technicians to ensure that parts are ordered in a timely and correct manner
• Schedule any short notice training for technicians as required
• Focus on making every work hour a profitable hour for the company
• Review tech time cards to ensure they are being kept up to date in real time and correspond with work orders
• Post techs time in the system properly when needed to fill that role
• Complete final check of road service jobs and close
• Check with technician directly assigned to them at the end of the day and note all issues requiring priority attention
• Be involved in disciplinary actions with employees under the Branch Service Managers direction under the supervision of the Corporate Service Manager

Requirements:
• Competencies in the following areas: explaining situations clearly, dealing with conflict, interpersonal savvy, reading others, active listening, demonstrates empathy, accommodating to clients, level-headedness, honest and trustworthy, displays insight and intelligence, develops technical knowledge, documenting actions and results, staying on task, managing the schedule, multitasking, follows rules and regulations
• College degree preferred, but not required
• Technical background and experience leading teams of technicians
• Clean driving record during last 5 years

Job Posting

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