Field Service Engineer

Description

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as theexpert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of the company's customer-focused business model as customers are the foundation of their business.

Specific responsibilities include:

• Deliver exemplary customer service to customers in the field.
• Become proficient in servicing all Systems while following field service procedures.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Requirements:

Experience: 3-5 years in electro-mechanical or related field.

Non-Technical:

2 or 4-year college degree, technical school degree, or related military experience.

Strong customer service skills.

Highly organized and accustomed to a fast-paced work schedule

Valid driver's license with ability to pass background checks and drug screens as required.

Technical:

Experience with troubleshooting electrical systems.

Computer networking experience desired.

Job Posting

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