Job Ref: # 8585948
Date Posted: 11/25/2025
City, State: New Berlin, NY
Description
- Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
- Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
- Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
- Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
- Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.
- Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Must-Have Skills, Experience, and Education:
- Rockwell Automation/Allen-Bradley expertise, including troubleshooting and programming PLCs (ControlLogix/CompactLogix), HMIs (PanelView), and FactoryTalk/Studio 5000 systems, along with strong knowledge of industrial networks such as Ethernet/IP, DeviceNet, and ControlNet.
- Advanced controls and instrumentation skills, including sensors, VFDs, servos, motor controls, safety circuits, and 24V–480V electrical systems, with the ability to read schematics and diagnose issues on high-speed processing and packaging equipment.
- Strong automation maintenance capability, performing preventive/predictive maintenance, root-cause troubleshooting, and ensuring compliance with LOTO, GMP, food-safety standards, and OSHA requirements in a fast-paced production environment.
Nice-to-Have Skills, Experience, and Education:
- Experience with SCADA systems, data collection, and process optimization tools to improve line performance and support continuous improvement initiatives.
- Background in food or beverage manufacturing environments, including familiarity with CIP systems, sanitary design principles, and GMP best practices.
Job Posting
