Field Service Engineer

Description

• Install, maintain, repair, and upgrade analytical instruments at customer sites and other locations.
• Train users in software applications and correct equipment operation and maintenance.
• Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
• Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
• Comply with safety standards, company policies, and business objectives.
• Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
• Update scheduling application and keep supervisor informed of activities.
• Keep abreast of product and policy information through frequent review of company intranet and website portal.
• Attend service meetings and training sessions.
• Perform other duties as directed by supervisor.

• Install, maintain, and repair analytical instruments at customer sites and other locations.
• Train users in software applications and correct equipment operation and maintenance.
• Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
• Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
• Comply with safety standards, company policies, and business objectives.
• Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
• Update scheduling application and keep supervisor informed of activities.
• Ensure timely consumption, disposition, or return of service parts and manage other assets according to company and department policy and procedures.
• Keep abreast of product and policy information through frequent review of company intranet and website portal.
• Attend service meetings and training sessions.
• Maintain company property with regard for safety and appearance.
• Perform other duties as directed by supervisor.
• Success in this position will depend on the employee's ability to take initiative, maintain a positive attitude, be self-motivated, and work effectively on projects with minimal direct supervision. Creativity and willingness to gain an advanced understanding of industry applications are desired attributes.

• Candidates for this position should meet the following minimum requirements:
• A four-year college or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience, is preferred.
• Candidates with a two-year degree and major coursework in electronics or military training in a related field will be considered.
• Minimum four years experience in field service or applications engineering in support of complex electro-mechanical equipment installed at customer locations is required.
• Permanent authorization to work in the United States.
• Candidate must be able to pass a criminal, driving, and credit background check.
• Background in meat processing industry preferred.
• Experience working on X-ray machine, or automation controls, highly desirable.
• Candidates must pass a very brief multiple-choice electronics test to be considered.

Nice-To-Have Skills, Experience, & Education:

• Preferably has direct experience of working with FOSS instruments
• Has knowledge and experience of working in the Agricultural and Food markets
• Gained real world experience working in a customer support organization

Knowledge, Skills and Abilities:

• Problem solving - gather and analyze information necessary to identify and resolve technical problems in a timely manner. Comprehensive knowledge of general electronics theory and skills to troubleshoot and repair electrical and mechanical components.
• Interpersonal Skills - maintain company and customer confidentiality, exhibit sense of urgency and commitment to resolving customer issues. Provide solutions while maintaining a good working relationship with internal and external customers.
• Verbal communication – speak clearly and articulate information to multiple levels within the organization; demonstrate group presentation skills and ability to conduct meetings.
• Written Communication – submit reports with proper spelling and grammar; ability to read and comprehend technical documentation and present numerical data effectively.
• Planning/organizing - prioritize multiple duties, plan customer site visits and other work activities; use time efficiently and develop realistic action plans.
• Quality - demonstrate accuracy and thoroughness; review own work to ensure quality.
• Adaptability - adapt to changes in the work environment; manage competing demands and successfully deal with frequent change, delays or unexpected events.
• Dependability - consistently complete work on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Safety and security - actively promote and personally comply with safety and security procedures; use equipment and materials properly.
• Computer and networking skills - ability to add/remove programs, edit configuration files, and understanding of computer networks. Microsoft Office proficiency is also required.

Physical Requirements and Working Conditions:

• Saturday/Sunday work is a requirement of the role. Regular days off will be offered as Tue/Wed or Wed/Thu depending on department requirements.
• Occasional work on days off as required.
• Ability to take after-hours phone calls as needed
• Work environment is within food processing facilities
• Ability to travel long distances, (often 6+ hours) by ground and air to customer sites
• Operation of test equipment and computer systems
• Stamina to remain focused on tasks at hand until completed
• Attention to detail despite interruptions
• Strength to lift and transport analytical instrumentation weighing up to 70 pounds
• Regularly requires work above chest level
• Based in a home office in proximity to: Airport

Job Posting

Log-In to Apply   Create Account