Field Service Technician -

Description

Position Description:

• Performs Service tasks, identifies technical problems and
  makes analysis through remote or on-site activity in any Service categories
  (installation and commissioning, maintenance, repairs, engineering and
  consulting, advanced services, extensions, upgrades and retrofits, end of life
  services, replacements, etc.).
• Contributes to customer satisfaction by executing Service
  work according to customer order and expectation. Creates and maintains a good
  relationship with customers and understands their needs. Identifies new sales
  opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials,
  parts and equipment are available and at the appropriate quality for Service
  activities.
• Prepares all documents and reports to be signed by the
  customer representative. Reports work done in a timely manner and follows up
  when needed.
• Proactively identifies potential equipment failures and
  requests proactive corrective actions. Troubleshoots equipment failure and
  makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and
  quality improvement and communicates them further in the organization. Provides
  recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as
  environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

• Bachelor’s degree, Electrical Engineering, Electrical
  Engineering Technology or equivalent military experience or Associates Degree
  with 2 or more years’ experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more
  years’ experience.
• Advanced level ability to interact and communicate
  (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office
  products.
• Moderate ability to self-Project Manage using MS Project
  or Excel.
• Advanced ability to write test plans and reports
  detailing test results.
• Military Preferred
  

Job Posting

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