Field Service Engineer

Description

• Perform scheduled preventive maintenance on automated healthcare transport equipment and associated systems.
• Diagnose, troubleshoot, and repair equipment failures to restore reliable system operation.
• Provide corrective maintenance, warranty service, and emergency technical support.
• Participate in 24/7 emergency and on-call service coverage as required.
• Assist with equipment installation, startup, configuration, and commissioning.
• Read and interpret blueprints, electrical schematics, and wiring diagrams to troubleshoot equipment problems.
• Use hand tools, power tools, electrical meters, and diagnostic equipment to perform maintenance and repairs.
• Provide technical assistance to customers and internal service personnel through on-site visits, telephone support, and remote access.
• Troubleshoot multiple product lines and different generations of equipment.
• Identify equipment problems and implement timely corrective actions in high-pressure customer environments.
• Assist customers with replacement parts, consumables, repair inquiries, and equipment service needs.
• Recommend appropriate spare parts and inventory levels to support system reliability.
• Identify replacement components using available technical documentation and equipment information.
• Train customers on equipment operation, basic maintenance procedures, and system functionality.
• Explain technical problems and corrective actions clearly to customers with varying levels of technical knowledge.
• Maintain professional customer relationships and resolve service concerns effectively.
• Identify and report product quality issues and equipment performance concerns.
• Prepare and submit Quality Assurance Reports (QARs) as required.
• Support data collection and reporting activities for product and service improvements.
• Create and maintain accurate maintenance records, service reports, work orders, and expense documentation.
• Communicate field service issues, customer concerns, and improvement opportunities to the Regional Service Manager.
• Collaborate with other Field Service Engineers to troubleshoot complex equipment problems.
• Participate in formal technical training and on-the-job development to maintain proficiency with company products and systems.
• Promote company products and services when appropriate to support customer needs.
• Follow established safety procedures, quality standards, and customer facility requirements.

• Associate degree in Electronic Engineering Technology, vocational or technical school education, four years of related military experience, or equivalent qualifications.
• Ability to read and interpret blueprints, electrical schematics, and wiring diagrams.
• Ability to extract technical information from equipment documentation and apply it to troubleshooting and repairs.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate electrical meters and diagnostic equipment.
• Practical technical troubleshooting and problem-solving skills.
• Ability to diagnose equipment failures and perform corrective maintenance.
• Ability to troubleshoot equipment independently and determine appropriate corrective actions.
• Computer literacy, including PC hardware and software.
• Experience using Microsoft Windows applications.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to communicate technical information clearly to customers and internal personnel.
• Ability to explain complex technical problems to individuals with limited technical backgrounds.
• Ability to handle difficult customer interactions professionally.
• Ability to work effectively in high-pressure customer service environments.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate service records, work orders, and expense documentation.
• Ability to manage work independently without continuous direct supervision.
• Self-motivation and ability to adapt to changing service requirements.
• Ability to learn and maintain technical knowledge of multiple equipment types and product generations.
• Ability to collaborate effectively with customers, technical support teams, and service management.
• Strong commitment to customer satisfaction, equipment reliability, and safe work practices.

• Ability to work in a field service position based in the Orlando, FL area.
• Willingness and ability to travel up to 90% of the time.
• Ability to travel to customer locations typically Monday through Thursday or Friday.
• Ability to work occasional evenings and weekends.
• Ability to participate in 24/7 emergency and on-call support when required.
• Ability to remain accessible by mobile phone during assigned support periods.
• Ability to respond to customer equipment problems and service emergencies.
• Ability to perform preventive maintenance, corrective repairs, and equipment troubleshooting.
• Ability to support equipment installation, startup, and commissioning.
• Ability to work independently at customer facilities.
• Ability to provide technical assistance by telephone, remote access, and in person.
• Ability to maintain accurate service documentation, work orders, and expense reports.
• Ability to communicate service issues and customer concerns to management.
• Ability to work with multiple product lines and equipment generations.
• Willingness to complete extensive formal and on-the-job technical training.
• Ability to follow company safety policies, quality standards, and customer site requirements.
• Ability to maintain professional customer relationships in healthcare environments.

• Previous field service experience maintaining or repairing automated equipment.
• Experience servicing pneumatic tube transport systems.
• Experience working with hospital automation or healthcare transport equipment.
• Experience maintaining electromechanical equipment.
• Experience troubleshooting electrical and mechanical systems.
• Experience performing preventive and corrective maintenance on automated machinery.
• Experience supporting equipment installation, startup, and commissioning.
• Experience troubleshooting multiple generations of technical equipment.
• Experience providing remote technical support.
• Experience supporting customers in hospitals or healthcare facilities.
• Experience performing warranty repairs and emergency service.
• Experience providing technical training to customers.
• Experience identifying replacement parts from incomplete technical information.
• Experience managing service parts and inventory.
• Experience preparing quality assurance reports and technical service documentation.
• Experience working independently in a high-travel field service position.
• Military electronics, electrical, mechanical, or electromechanical maintenance experience.
• Experience maintaining complex technical systems in demanding operational environments.

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