Critical Operations Manager

Job Details

Position ID: # EB-7125771825
Date Posted: 1/23/2023 9:15:13 PM
Location: San Jose, CA
Job Type: Full Time
Salary (USD): $150,000 - $165,000

Job Description

Position Details:
Title: Critical Operations Manager
Location: San Jose, CA
Shift: Regular business hours with occasional requirement to work in evenings or weekends
Compensation: $150k - $165k in base salary, + eligible for 20% bonus
Benefits: Offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts, a cell phone subsidy.
Travel: Less than 5%
Vaccine Requirement: Yes

Position Description:
Company is looking for a Critical Operations Manager (COM) to support a local data center campus. As a leader in the company’s Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COM is responsible for all operational aspects and uptime of the data center. The COM will also be focused on the implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. All data center operations staff will report to the Critical Operations Manager.

The COM is responsible for the implementation of the Data Center Operations Program at their site and is responsible for employee training and ensuring all staff is adequately qualified to perform their duties. Holding regular team meetings and individual 1:1 sessions is required. The COM will develop and maintain CAPEX and OPEX budgets at the site level. They will also be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly. The COM is a people leader and will be responsible for the performance and conduct of all critical operations employees.

• Lead and implement a standardized culture of always working safely across all company data centers.
• Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the Senior Director, Critical Operations of the status of the site level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implementing site-level efficiency projects and maintaining overall site design PUE.
• Ensure company preventative and predictive maintenance program is executed.
• Training and mentoring of junior staff.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting for both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
• Develop and maintain individual training plans for each employee in line with the company training and development program.
• Be a customer liaison for all site-level inquiries.
• Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
• Expert technical review of procedures
• Expert technical review of company standards and policies
• Manage site audits both internal and external
• Adherence to compliance standards
• Manage systems to avoid unplanned, customer-impacting outages
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
• Navigate and utilize CMS, EPMS, and BMS systems.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center
• The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. The expected span of control for this position will range from 4 to 12 direct reports.

• High school diploma or equivalent
• Minimum of 5-7 years’ experience in a data center or other related mission-critical operations role.
• 3-5 years' experience in administering and managing facility preventative maintenance programs.
• 3-5 years' experience in vendor and project management
• Knowledge of data center (hyper-scale, enterprise, and colocation), and telecommunications industries.
• Experience working with various Microsoft Office applications and other database housing software
• Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but are not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
• Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
• Proficient in data center commissioning standards

Job Posting

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