Job Ref: # 6745102
Date Posted: 8/25/2026
Salary (USD): $27 - $30
Description
The Product Deployment Specialist serves as a Subject Matter Expert supporting complex Integrated OR AV and IP/network-based systems. This position provides high-level technical support through onsite, remote, and phone-based troubleshooting and works closely with the Critical Response Team to investigate and resolve highly complex technical and customer-sensitive issues.
The role requires advanced AV and IP troubleshooting expertise, strong customer-facing skills, and the ability to work independently in hospitals, operating rooms, laboratories, and surgery centers. The specialist will perform preventive maintenance, repairs, equipment modifications, system troubleshooting, and software/hardware configuration while ensuring work is completed according to established SOPs, SLAs, and work instructions.
Multiple Locations: Philadelphia, Pennsylvania, Baltimore, Maryland, New York City, Boston, Massachusetts, Atlanta, Georgia, Orlando, Florida, Nashville, Tennessee, Denver, Colorado, Dallas, Texas, Houston, Texas, Phoenix, Arizona
Must-Have Skills, Experience, and Education:
- 5–7 years of technical support experience troubleshooting AV or IP infrastructures, or 2–3 years of comparable OR integration systems experience
- High School Diploma or GED, or equivalent combination of education and relevant experience
- Advanced troubleshooting experience with AV, IP/network-based, or integrated OR systems
- Proficient understanding of AV and IP systems and how they interact
- Ability to troubleshoot high-complexity technical incidents
- Experience performing preventive maintenance, troubleshooting, repair, and equipment modifications on integration and IT/network-based systems
- Knowledge of software/hardware configuration, system operations, and service-related troubleshooting
- Proficient understanding of Coax, Mini-Hi-Res, copper, multi-conductor, CAT-5/6, and fiber-optic cabling
- Experience with cable pulling, cable dressing, and system connections
- Ability to solder and perform fiber, crimp, and compression terminations for audio, video, network, control, and power devices
- Ability to install and mount AV equipment, including wall displays and speakers
- Knowledge of control systems, audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
- Ability to read and understand schematics, work instructions, and technical documentation
- Proficiency with hand tools, fiber termination kits, and power meters
- Strong Microsoft Office skills, including Outlook, Teams, Word, and Excel
- Strong technical documentation and service-reporting skills
- Excellent professional customer-service and communication skills
- Ability to operate with limited direct supervision
- Ability to manage complex and customer-sensitive situations in high-stress environments
- Ability to adapt to changing priorities and work schedules
- Good driving record
- Ability to meet hospital credentialing requirements
- Ability to travel up to 80% throughout the U.S., Canada, and Mexico
- Flexibility to work the typical 12:00 PM–9:00 PM Area shift and Saturdays as required
Nice-to-Have Skills:
- Integrated Operating Room (OR) systems experience
- Healthcare AV integration experience
- Advanced IP/network troubleshooting experience
- Experience supporting hospitals, operating rooms, laboratories, or surgery centers
- Experience troubleshooting third-party AV and network-based equipment
- Experience supporting complex customer escalations or Critical Response Teams
- Experience serving as a technical Subject Matter Expert
- Remote and telephone technical-support experience
- Fiber-optic installation, termination, and troubleshooting experience
- Experience with advanced software and hardware configuration
- Experience reviewing technical documentation and recommending improvements
- Experience supporting technical training programs
- Experience working within established SOP and SLA requirements
- Experience supporting service-contract performance and renewals
- Experience managing field-service travel, equipment, and expenses
- Continuous improvement and technical training experience
Job Posting
