Job Ref: # 6645544
Date Posted: 11/24/2025
City, State: Boise, Idaho
Description
• Service, maintain, and install pharmacy automation and related equipment at customer sites
• Diagnose and troubleshoot electronic, mechanical, electro-mechanical, and electrical systems
• Manage and maintain company-provided vehicle, tools, and technology
• Deliver exceptional customer service and provide clear updates on service status
• Collaborate with Technical Support and Scheduling teams to ensure timely resolutions
• Maintain accurate service reports and documentation
• Diagnose and troubleshoot electronic, mechanical, electro-mechanical, and electrical systems
• Manage and maintain company-provided vehicle, tools, and technology
• Deliver exceptional customer service and provide clear updates on service status
• Collaborate with Technical Support and Scheduling teams to ensure timely resolutions
• Maintain accurate service reports and documentation
Must-Have Skills, Experience, and Education:
• Strong background in electronics, electro-mechanical systems, mechatronics, PLCs, or pneumatics
• Military Veteran technicians strongly encouraged
• Excellent professionalism and customer service skills
• Strong attention to detail and problem-solving ability
• Valid state-issued driver’s license with at least 3 years of driving history
• Ability to work flexible hours and participate in on-call support
• Willingness to travel up to 50% outside the home region as needed
• Intermediate understanding of networking architecture, setup, and IT basics
• Ability to perform software installations and upgrades
• Strong written and verbal communication skills
• Military Veteran technicians strongly encouraged
• Excellent professionalism and customer service skills
• Strong attention to detail and problem-solving ability
• Valid state-issued driver’s license with at least 3 years of driving history
• Ability to work flexible hours and participate in on-call support
• Willingness to travel up to 50% outside the home region as needed
• Intermediate understanding of networking architecture, setup, and IT basics
• Ability to perform software installations and upgrades
• Strong written and verbal communication skills
Requirements:
• Ability to travel regionally and occasionally overnight
• Ability to lift, bend, stand, and work with tools and equipment
• Must meet The Company’s driving and safety standards
• Must be organized, self-directed, and able to manage workload independently
• COVID-19 vaccination required
• Ability to lift, bend, stand, and work with tools and equipment
• Must meet The Company’s driving and safety standards
• Must be organized, self-directed, and able to manage workload independently
• COVID-19 vaccination required
Nice-to-Have Skills, Experience, and Education:
• Prior field service experience
• Experience working with robotics, medical devices, automation, or similar technology
• IT, electronics, or networking certifications
• Experience working in customer-facing technical roles
• Experience working with robotics, medical devices, automation, or similar technology
• IT, electronics, or networking certifications
• Experience working in customer-facing technical roles
Benefits:
• Medical, dental, and vision coverage
• HSA/FSA options
• Pension plan
• Life, accident, and disability insurance
• Telehealth support
• Paid parental leave; backup dependent care
• Adoption assistance; healthy pregnancy resources
• Paid time off + holidays
• Educational assistance
• Employee discounts and wellness programs
Travel: Daily local/regional travel; mostly day trips with occasional overnight stays
Company Description:
Company is a global leader in medical technology and pharmacy automation solutions, serving healthcare institutions, pharmacies, laboratories, and clinical environments worldwide. Their technology improves accuracy, workflow efficiency, and patient safety through advanced automation and high-quality equipment. The Company is recognized for strong values, innovation, and a long-standing commitment to technical excellence.
Job Posting
