Field Service Engineer

The Field Service Engineer is responsible for installation, maintenance, repair, and support of advanced equipment within an assigned territory and beyond as needed. This role focuses on delivering high-quality customer service, maintaining equipment performance, and building strong customer relationships.

The position requires strong technical skills, attention to detail, and the ability to manage service activities while maintaining a high standard of professionalism and communication.

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Must-Have Skills, Experience, and Education

• Trade school certification, military training, or equivalent technical education
• 5+ years of experience in electronics troubleshooting
• Ability to read and interpret electrical schematics
• Strong teamwork and communication skills
• Customer-focused mindset with professional demeanor
• Ability to travel extensively and support flexible scheduling

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Requirements

• Install, repair, upgrade, and maintain equipment at customer sites
• Perform preventive maintenance and troubleshooting activities
• Provide high-level customer interaction and service support
• Maintain accurate and detailed service reports
• Support workshops, trade shows, and equipment demonstrations
• Manage personal inventory and ensure accuracy
• Communicate effectively with dispatch, management, and customers
• Maintain high performance standards including low repeat service calls
• Travel as needed, including Sunday travel for early Monday service calls
• Support account management and customer relationship development

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Nice-to-Have Skills, Experience, and Education

• Experience with laser technology
• Prior field service or customer-facing technical experience