Field Service Representative

Job Details

Position ID: # EB-1518241415
Date Posted: 9/22/2022 9:42:08 AM
Location: East Syracuse, NY
Job Type: Full Time
Salary (USD): $28 - $31

Job Description

Orion Talent is Assisting in Hiring a Field Service Representative in Syracuse, NY
The field Service Representative is responsible for inspection, troubleshooting, scheduling, and execution of repairs and preventative maintenance at customer sites and in the Repair center in Syracuse, NY. Must be self-motivated to work unsupervised in customer environments which may include Assembly lines, laboratories, Food Preparation areas..etc. Travel may be up to 50% annual, which will be domestic. Territory will include but may not be limited to the Eastern US, and Canada.
Primary Responsibilities:
• Learn system and research processes as needed to support customers order entry and KAMs and contribute to the Customer Relationship Management system (CRM)
• Provide technical and applications support with guidance by supervisor.
• Provide the companies Key Account Managers and management with feedback on products accounts and competitive trends as observed while carrying out the position standard job functions.
• Under minimal supervision and using judgment and discretion interface with our internal and external customers and make recommendations concerning Field Service, Service Technique and Applications. Inside this company contribute to improving our position in the market via product line revisions service strategy changes and service or sales policy changes.
• Act as a role model by responding and assisting all customers in a positive and supportive manner.
• Must be willing to travel approximately 50% of the time.
• Perform other duties as assigned.
Requirements:
• Highly motivated self-starter.
• Strong People Skills and Adaptability to focus on excellence in customer focus.
• An Associates of Science degree in Engineering, Chemistry, Physics or equivalent technical experience.
• Vacuum physics-based instrument experience is preferred.
• Must have computer experience (MS Office)
• Will require sustained visual concentration on small areas (e.g. monitors screens spreadsheets legal documents microscopes)
• Will require sustained visual concentration on small areas (e.g. monitors screens spreadsheets legal documents microscopes)
• Must be able to travel up to 50% (mostly regional in the Northeastern USA)
Position Details:
• Location: Syracuse, NY
• Salary: $28-31/hr
• Hours: M-F 8-5p.
• Benefits: This Company offers a fantastic benefits package to include: medical/dental/vision insurance, 401k w/8% matching, long/short-term disability, employer paid life insurance, company wellness program, PTO, paid holidays and a shutdown between Christmas and New Year’s, tuition assistance, and much more!!

Job Posting

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