Field Service Engineer I

Description

This role is ideal for mechanically and electrically inclined technicians who enjoy working independently, solving technical problems, traveling, and providing excellent customer service. Comprehensive factory training is provided, making this an excellent opportunity for military veterans and technicians transitioning into the medical device industry.

• Install, troubleshoot, repair, and maintain medical equipment at customer locations.
• Perform preventative maintenance, equipment upgrades, recalls, and Field Modification Instructions (FMIs).
• Calibrate, test, and verify equipment performance to manufacturer specifications.
• Install software updates, firmware revisions, and warranty repairs on maternal infant care equipment.
• Document repairs, parts usage, and service activity using ServiceMax.
• Travel throughout the assigned territory to complete scheduled service calls.
• Provide professional technical support while building strong customer relationships.
• Utilize diagnostic equipment, hand tools, and manufacturer service procedures.
• Coordinate with dispatch and technical support teams to complete work orders efficiently.
• Maintain company quality, safety, and documentation standards.

• High school diploma or equivalent required.
• Associate degree, military technical training, or trade school certification preferred.
• One of the following:
  • 2–4 years of field service, industrial maintenance, electronics, mechanical repair, biomedical equipment, military technical, or similar technical experience.
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships accepted).
• Strong mechanical and electrical troubleshooting aptitude.
• Ability to read and interpret technical manuals, service documentation, and equipment procedures.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to work independently.
• Valid driver's license.
• Ability to operate personal or rental vehicles.
• Proof of automobile liability insurance.
• Willingness to travel extensively throughout the assigned territory.

• Biomedical equipment or medical device experience.
• Military technical experience (Electronics, Biomedical, Avionics, Communications, Nuclear, Maintenance, etc.).
• Preventative maintenance and calibration experience.
• Experience troubleshooting electrical, mechanical, electromechanical, or electronic systems.
• Experience using ServiceMax or CMMS software.
• Customer-facing field service experience.
• Strong problem-solving skills and willingness to learn new technologies.
• Interest in building a long-term career in healthcare technology.

• Army 68A Biomedical Equipment Specialist
• Army 94 Series Electronics Maintenance
• Navy Electronics Technician (ET)
• Navy Electrician's Mate (EM)
• Navy Interior Communications Electrician (IC)
• Navy Hospital Corpsman (Biomedical Equipment)
• Air Force Biomedical Equipment Technician (4A2X1)
• Air Force Avionics
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician

• Excellent opportunity to enter the growing medical device industry.
• Extensive paid technical and manufacturer training.
• Strong overtime earning potential.
• Independent, customer-facing field service role.
• Company-paid travel expenses.
• All tools, diagnostic equipment, and technology provided.
• Long-term career growth within healthcare technology.
• Excellent fit for military technicians transitioning into civilian field service careers.

Job Posting

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