Date Posted: 5/1/2025 12:45:05 PM
City, State: Billings, MT
Job Type: Full Time
Salary (USD): $35 - $45
Description
Position Details:
Title: Field Service Engineer
Location: Billings, Montana
Shift: Monday – Friday, local travel with occasional overnights
Compensation: $35 - $45/Hr.
Benefits: Comprehensive benefits including medical, dental, vision, 401(k) with match and profit sharing, paid time off, tuition assistance, and more. Includes company vehicle, phone, and overtime pay.
Position Description: As a Field Service Engineer I, you will provide technical support and hands-on service for company’s analytical instrumentation at customer sites. This includes installation, maintenance, repair, and performance verification of equipment such as HPLC, GC, LCMS, AA, and related instruments. You will serve as the primary field resource, delivering expert-level service while ensuring strong customer satisfaction and uptime.
Key Responsibilities:
• Perform routine and emergency repairs on assigned instrumentation.
• Conduct scheduled maintenance and calibration services.
• Troubleshoot and resolve complex technical issues in the field.
• Provide technical support to customers and internal teams via phone and onsite visits.
• Maintain detailed service logs and documentation for compliance and reporting.
• Manage customer relationships and provide training on equipment usage as needed.
• Travel within the assigned region with overnight stays when required.
Education & Qualifications:
• Associate’s degree in electrical engineering or related technical field (bachelor’s preferred).
• Minimum 4 years of experience servicing analytical instrumentation (HPLC, GC, LCMS, etc.).
• Strong understanding of instrumentation and control systems.
• Excellent communication, organizational, and customer service skills.
• Valid driver’s license and willingness to travel.
Additional Compensation & Benefits:
• Semi-annual incentive bonus (up to 10% of base salary).
• Discretionary year-end bonus.
• Company car with fuel card and cell phone (personal use permitted; $55/pay period deduction).
• 10 paid vacation days, 8 personal days, 8 holidays, and 3 floating holidays in year one.
• Company-paid life insurance, disability coverage, and access to flexible spending and HSA accounts.
• Tuition reimbursement, including spouse and child scholarship benefits.
Job Posting
