Field Service Technician

The successful candidate will provide hands-on support for machine installations, startups, troubleshooting, process optimization, and customer training while serving as a trusted technical resource for customers throughout North America. This role is ideal for candidates with strong electrical and mechanical troubleshooting skills, field service experience, and the ability to work independently in dynamic manufacturing environments.

Responsibilities

• Respond to customer requests for technical service and spare parts support
• Maintain and operate laboratory equipment for customer demonstrations and internal testing
• Develop machine recipes and support process development for new tooling applications
• Troubleshoot and optimize thermoforming processes and machine performance
• Support machine installations, upgrades, retrofits, and commissioning activities
• Provide operator, maintenance, and process training for customers
• Deliver technical support both remotely and at customer facilities
• Conduct factory and site acceptance testing activities
• Travel extensively to customer sites to support installation, startup, and service requirements
• Assist internal sales teams with technical expertise and application support
• Prepare and submit service reports, travel documentation, and expense reports
• Promote service offerings and spare parts sales to existing customers
• Serve as a professional representative of Brückner Group USA while interacting with customers
• Perform both electrical and mechanical troubleshooting, maintenance, and repair activities

Must-Have Skills, Experience, and Education

• Strong electrical and mechanical troubleshooting skills
• Ability to diagnose and repair industrial equipment and manufacturing systems
• Strong customer service and communication skills
• Ability to work independently and in team environments
• Proven problem-solving ability in fast-paced technical environments
• Willingness and ability to travel up to 75%
• Engineering degree or equivalent technical experience
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation
• Valid driver's license and ability to travel throughout North America

Nice-to-Have Skills

• Experience operating or servicing packaging thermoforming equipment
• Knowledge of thermoforming processes and machine setup
• Field service, commissioning, or startup experience
• Experience supporting industrial manufacturing equipment
• Background in plastics processing, packaging, converting, or automation industries
• Military technical experience in electrical, mechanical, electronics, maintenance, or engineering fields
• Experience training customers or operators on industrial equipment
• Sales support or customer-facing technical support experience