Service Engineer

Technical Responsibilities:

• Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision.
• Expected to work in a confined clean room environment, wearing appropriate personal protective safety equipment a plus.
• As a field service engineer you would be trained and certified to performance installations, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures. May shadow more experience engineer at the customer site.
• Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
• Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
• Complete assignments with attention to detail and high degree of accuracy in a demanding environment with changing workloads.
• Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.
• Undergo "on the job" training (OJT) to assist with installing and start up and/or relocating equipment at customer's site.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Execute project action items under direct supervision.
• Perform other related duties as assigned by senior FSE / supervisor.

Customer Relations:

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both company and customers.
• Interaction with customer engineer and operator levels

Must-Have Skills, Education, & Experience:

• Bachelor of Science degree, Associate degree or equivalent military training in electronics, engineering, or other applicable field of study with 2 years of relevant experience
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location
• Ability to work in small, confined spaces while working on equipment
• Understand and work from electrical and mechanical schematics and diagrams
• Interpret operation manuals to determine root cause of tool failures
• Experience in Microsoft Office Suite and data analysis tools a plus
• Prior experience working in electronics field a plus
• Able to travel occasionally both domestic and international