Date Posted: 7/19/2021 3:58:05 PM
Location: Newport News, VA
Job Type: Full Time
Salary (USD): $85,000 - $114,000
The primary focus of this position is Cisco networking, LAN/WAN support and data center management, responding to requests such as help desk tickets, telephone, email and in-person service within the company and its Newport News VA location as well as other state side locations in accordance with IT security standards. This includes troubleshooting hardware and software related issues.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Essential Job Duties:
Implements and supports Cisco LAN/WAN/wireless networks, VOIP systems, AV Conferencing equipment and related computing environments including hardware, software and their respective configurations at local and remote Liebherr facilities.
Diagnoses, troubleshoots, and resolves hardware, software, wiring, or other network and system problems, and replaces defective and outdated components as
Creates and keeps documentation updated related to new and existing IT infrastructure.
Manages all aspects of Cisco licensing, maintenance renewals and service contracts (SmartNet, ).
Plans, coordinates, and implements network security measures to protect data, software, and hardware (VLAN’s, access control lists, etc.). Manage accounts, network rights, and access to devices and equipment.
Maintains network devices to function in a virtualized environment with VxRail/VMware vSphere/vCenter, Hyper-V and SAN environment (Cisco, NetApp, Dell).
Manages the replacement of core and distribution switches in local and remote company sites to prepare for Cisco DNA technology Implements Cisco DNA Center, SDA/ACI and ISE.
Manages telco and provider provisioning (DIA, MPLS, PRI, POTS ) for local and remote sites.
Conducts local loop and router replacements and assists in converting local and remote company sites to SD-WAN under guidance of the central Liebherr IT services
Performs data center management tasks and assists in the design of a new datacenter (Vertiv/Geist).
Installs, configures and supports battery backup technologies and environmental monitoring
Perform accurate configuration backups of devices and ensure recovery from component
Installs, configures and operates Solarwinds products to monitor the performance of network equipment and computer systems, and to coordinate computer network access and
Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future, including repair or
Maintains logs related to network performance, as well as maintenance and repair records.
Maintains an inventory of parts for emergency
Meets financial requirements by submitting information for budgets; monitoring
Provides network related guidance and training to end users and IT staff.
Recommends changes to improve systems and network Determine hardware or software requirements related to such changes.
Stays informed of current technology, trends and best practices related to networking and computer Analyzes and recommends changes and upgrades to staff and IT management.
Gathers data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network
Coordinates with vendors and with company personnel to facilitate equipment
Handles support requests via help desk tickets, phone and email or in
Protects organization's value by keeping information
Practices 5S methodology to keep responsible areas organized and maintained at all
Monitors network bandwidth usage at all sites and plan for bandwidth upgrades as
Team Spirit: Promotes communication and cooperation for the greater good of the company and the
Customer Focus: Meets the needs of internal and external
Integrity: Demonstrates honesty, fairness, and Follows through on commitments and admits to mistakes.