Regional Quality Manager – Pacific Northwest

Description

Reporting to the Region Director of Operations, and with a dotted line to the Senior Manager of Quality Systems, the Regional Quality Manager serves as an embedded Operational Quality Partner, not a site auditor or inspector. The focus is to work alongside site teams to strengthen quality system execution, build problem-solving capability, develop audit readiness, and transfer knowledge across facilities within the region. This role is the extension of the company's Quality Operating Model and a key link between site-level execution and enterprise quality governance. As well, the Region Quality Manager is customer-facing, owns customer quality escalations within the region and serves as the regional lead for customer audit preparation across sites.

The ideal person for this role will;

• Lead through coaching and partnership - building trust with site teams as a resource, not an authority figure passing judgment.
• Be comfortable operating across multiple sites and stakeholders simultaneously - managing competing priorities without losing follow-through.
• Bring strong root cause analysis instincts and the ability to transfer those skills to others through hands-on coaching.
• Thrive in a field-based, travel-heavy role with a high degree of independence and limited daily supervision.
• Be energized by building capability in others - measuring success by how much stronger sites become, not by how much they depend on regional support.

Responsibilities include:

• Serve as the embedded quality resource for site teams within the assigned region, providing hands-on coaching and support for QMS execution
• Partner with site quality personnel and plant management to strengthen day-to-day quality system performance
• Support sites in achieving and sustaining compliance with applicable certification standards (ISO 9001, SQF, AIB, IFS PACsecure, ISO 13485, SGP, or others as applicable)
• Assist sites in interpreting and applying enterprise quality standards, policies, and procedures developed by Corporate Quality
• Support site teams in conducting structured root cause analysis for nonconformances, customer complaints, and audit findings
• Coach site personnel through corrective action development, ensuring proposed actions address verified root causes rather than symptoms
• Monitor CAPA effectiveness within the region and escalate systemic or recurring issues to the Senior Manager, Quality Systems
• Participate in regional escalations as a quality resource for complex problem-solving requiring cross-functional coordination
• Own and manage customer quality escalations within the assigned region, acting as a customer-facing point of contact and driving escalated quality issues through to resolution.
• Support sites in maintaining audit readiness for internal, customer, and third-party certification audits
• Assist in conducting or facilitating internal audits within the region as the enterprise audit model matures
• Identify and communicate pre-audit gaps, track readiness actions, and coordinate with site teams to close findings proactively
• Participate in cross-regional audits as directed by the Senior Manager, Quality Systems
• Serve as the regional lead for customer audit preparation, ensuring each site within the region is ready for customer audits
• Identify site-level quality personnel development needs and coordinate with Corporate Quality on training and development interventions
• Serve as the primary quality communication link between regional sites and the Corporate Quality function
• Maintain awareness of site quality performance, certification status, open CAPA items, and emerging risk across the regional portfolio
• Support regional operations leadership with quality data and insight needed for operational decision-making

Must-Have Skills, Experience, and Education:

• 5+ years of quality management experience in manufacturing, with ownership of a site-level QMS
• Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience
• Practical experience with structured root cause analysis and corrective action methodologies
• Ability to work effectively across multiple sites and stakeholders with limited direct authority
• Strong interpersonal and coaching skills; ability to build trust and influence without positional authority
• Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits

Nice-to-Have Skills, Experience, and Education:

• Food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent)
• Exposure to label, packaging, or consumer goods manufacturing environments
• Lead auditor certification or equivalent third-party audit preparation experience
• Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems
• Experience supporting multi-site or multi-standard certification programs

Company Description:

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