Job Ref: # 3361962
Date Posted: 8/29/2025
City, State: Multiple Locations, AZ
Description
The successful applicant will execute second-level MRI Magnet Support, service, and repair functions at customer sites with minimal supervision. They will establish and maintain good working relationships with internal and external customers, peers, and vendors, while performing necessary administrative duties timely and accurately.
Responsibilities:
- Coordinate own travel to meet on-site maintenance, installation, service, or repair schedule requirements of Super Conducting MRI Magnets.
- Work, communicate, and collaborate effectively with internal partners.
- Perform maintenance according to scheduled requirements to maintain uptime of customer equipment.
- Perform semi-complex mechanical and electrical repairs or troubleshooting on Super Conducting Magnets to identify failure modes and root cause analysis.
- Safely handle or transfer cryogenic gases such as liquid helium or liquid nitrogen within the scope of planned work.
- Respond to semi-complex second-level service calls.
- Participate in the assessment of semi-complex product/equipment performance based on field support data and recommend modifications or improvements.
- Maintain own tools and test equipment, and comply with calibration schedules and processes to ensure reliable and repeatable service delivery.
- Contribute ideas and feedback for continuous improvement (i.e., process, product, tooling, or customer experience).
Requirements:
- Candidates must have top-notch electromechanical and/or electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.).
- Previous field service experience/heavy travel schedules is a plus but not required.
- Candidates must be able to interpret system schematics and flow-charts.
- A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role.
- Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.
Job Posting
