Date Posted: 8/5/2022 3:10:32 PM
Location: Plano, TX
Job Type: Full Time
Salary (USD): $55,000 - $55,000
Orion Talent is helping a client hire a Technical Trainer in Plano, TX.
Position Details: Technical Trainer
The primary role of the Technical Trainer is to learn our software and all partner integrations to be able to train internal and external personnel on those products. They are required to learn/know networking and computer basics. They are required to write documentation and easy step guides for features in our software and our integrations. They are required to produce media and create courses to provide our customers the ability to self-support. They are expected to continually increase their professional knowledge to better assist in carrying out these tasks.
Location: Addison/Plano, Texas
Travel: 10% travel
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching)
Conduct both in person and virtual training classes to internal personnel as well as our customers.
Learn and become proficient in our software and integrated products.
Perform quality assurance testing on our software and integrated products
Create and proofread documentation for quality assurance for training
Create easy step guides for our software and our integrations
Create self-paced course materials as well as media to allow our customers self-support
Maintain and assist in design of our LMS and KB sites
Complete objectives established by management to grow professionally
Strong presentation skills and confidence in front of an audience
Soft skills for customer service are a must.
Must be fluent in Spanish and English
Strong analytical and troubleshooting skills
Excellent organizational, written, and verbal communication skills
Excellent time management skills and the ability to multitask
Familiar with Microsoft Operating Systems and Networking
Familiar with Microsoft Office Applications
Experience with Adobe Products