Senior Critical Facilities Manager

Description

As a Senior Critical Facilities Manager, you will oversee the daily operations of mission-critical data center facilities and associated infrastructure. This role is responsible for ensuring operational reliability, managing facility teams and third-party providers, and delivering an exceptional experience for customers utilizing the facility.

• Oversee daily operations of critical facilities through coordination with on-site engineering teams.
• Manage preventive and corrective maintenance programs across regional facilities.
• Provide operational leadership and guidance during incidents and technical issues.
• Maintain and enforce operational policies, procedures, and facility standards.

• Manage relationships with third-party facility management providers.
• Coordinate staff performance reviews, scheduling, development, and training needs.
• Oversee vendors performing work within the data center environment.

• Maintain asset tracking processes and reporting systems.
• Monitor facility capacity thresholds and maintain forecasting for future infrastructure requirements.
• Provide reporting on asset utilization for both internal stakeholders and customers.

• Lead incident management processes from initial response through resolution and root cause analysis documentation.
• Ensure proper communication and documentation throughout incident response activities.

• Serve as a key point of contact for local customer teams and operational issues.
• Coordinate implementation activities for customer orders, infrastructure builds, and facility modifications.
• Support sales teams by providing facility tours and technical insights for potential new customers.
• Review customer contracts and support customer audits when required.

• Manage required internal and external operational reporting.
• Coordinate with internal teams including finance, compliance, safety, and security for monthly reporting requirements.
• Maintain documentation for certifications, regulatory requirements, and operational audits.
• Support business continuity planning and operational readiness initiatives.

• Manage operational expenditures (OPEX) for assigned facilities.
• Develop capital expenditure (CAPEX) plans for equipment maintenance, upgrades, and replacement.

Must-Have Skills, Experience, and Education:

• 7+ years of experience managing critical infrastructure operations, preferably in a data center or mission-critical environment.
• 10+ years of supervisory or personnel management experience preferred.
• Strong knowledge of facility operations, maintenance programs, and operational reliability.
• Excellent communication and organizational skills with the ability to collaborate across multiple teams.
• Proven ability to manage multiple priorities and operate effectively in high-pressure environments.
• Strong customer service mindset and ability to build relationships with internal and external stakeholders.
• Experience developing procedures and training technical teams.
• Proficiency with Microsoft Office applications.
• Education
• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred.
• Equivalent professional experience will also be considered.

• Position located in Ashburn, Virginia.
• Must be able to lift up to 50 pounds.
• May require extended hours or on-site support during emergency situations.
• Ability to work in high-availability, mission-critical facility environments.
  

Job Posting

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