Job Ref: # 1618767
Date Posted: 3/25/2026
Location: Washington, DC
Salary (USD): $63,000 - $88,000
Description
Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory
Compensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.
San Francisco / Bay Area: $85-88K
NYC or Newark, NJ: $80-85K
Washington, DC (Metro): $69-73K
Minneapolis, MN: $64-68K
Trenton, NJ or Philadelphia, PA: $63-67K
Charlotte, NC: $63-67K
Dallas-Fort Worth, TX: $65K-$70K
Travel: Up to 30% with most service primarily in the greater metro area-based locations.
Position Description:
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:
- Deliver exemplary customer service to company customers in the field.
- Become proficient in servicing all Company Systems while following field service procedures.
- Troubleshoot and repair company commercial system installations.
- Coordinate with on-site contractors and facility managers to ensure proper system installation.
- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
- Serve as a technical expert for legacy systems and products.
- Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Must-Have Skills, Education, and Experience:
- 3-5 years in electro-mechanical or related field.
Non-Technical:
- 2 or 4-year college degree, technical school degree, or related military experience.
- Strong customer service skills.
- Highly organized and accustomed to a fast-paced work schedule
- Valid driver's license with ability to pass background checks and drug screens as required.
Technical:
- Experience with troubleshooting electrical systems.
- Computer / IT networking experience desired.
Job Posting
